Job Title: Service Manager / Service Head

Department: Service

Location: Vashi, Navi Mumbai

Employment Type: Full-Time

Reports To: Director / Business Head

Job Summary

We are looking for an experienced Service Manager / Service Head to manage end-to-end service operations for UPS, Inverters, Batteries, DG/Generators and other electrical power backup systems. The candidate will be responsible for service team management, customer support, AMC, installation, commissioning, preventive maintenance, breakdown services and timely closure of service complaints.

Key Responsibilities

- Lead and manage the complete service department, including Service Engineers, Technicians and Coordinators.
- Plan and monitor installation, commissioning, preventive maintenance and breakdown services.
- Ensure timely allocation and closure of customer service calls within defined TAT.
- Handle technical escalations and critical customer complaints.
- Manage AMC customers, renewals and service-related business opportunities.
- Monitor performance of service engineers and field teams.
- Plan manpower and engineer deployment based on service requirements.
- Coordinate with Sales, Stores, Accounts, Purchase and Projects for smooth service operations.
- Monitor spare parts requirements, availability and service inventory.
- Ensure proper service reports, job cards, AMC records and customer documentation.
- Conduct customer/site visits for critical complaints and technical issues.
- Monitor warranty claims, repair/replacement cases and vendor coordination.




- Prepare daily/weekly/monthly service MIS and performance reports.
- Track service KPIs such as TAT, pending calls, repeat complaints, AMC revenue and team productivity.
- Ensure compliance with electrical safety procedures and company service standards.
- Identify recurring technical issues and implement corrective/preventive actions.
- Support the team in troubleshooting UPS, inverter, battery, DG/generator and related electrical systems.

Candidate Profile
- Education: Diploma / B.E. / B.Tech in Electrical, Electronics or related field.
- Experience: 7–15 years in service operations, preferably with 3–5 years in a team leadership/managerial role.
- Strong experience in UPS, Inverter, Battery, DG/Generator, Power Backup or Electrical Equipment.
- Good knowledge of AMC, preventive maintenance, breakdown handling and installation/commissioning.
- Strong team management and customer-handling skills.
- Good troubleshooting and problem-solving ability.
- Valuable communication and MIS/reporting skills.
- Willingness to travel for customer/site visits when required.

Preferred Industry Experience UPS | Inverter | Battery | DG/Generator | Solar | Power Backup | Power Electronics | Electrical Equipment | Industrial Electrical Systems

Key Skills

Service Management | Field Service | UPS | Inverter | Battery | DG/Generator | AMC | Preventive Maintenance | Breakdown Service | Installation & Commissioning | Team Management | Customer Escalation | Spare Parts | Service MIS | TAT Management

Benefits

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Service Manager (Vashi)
🏢 Mpower India Private
📍 Vashi