Job Summary

The Sr. SSE is responsible for IT Infrastructure Management (ensuring >95% uptime of all hardware, network, cloud, and software systems) and Information Security Posture Standards Management (serving as APT's designated ISMS custodian in alignment with ISO 27001:2022). The role requires relevant experience and demands a balance of deep technical expertise, security governance ownership, and cross-functional collaboration.

Responsibilities

- IT Infrastructure Management

- Troubleshoot minor and major hardware breakdowns and ensure >95% uptime by providing immediate rectification support self or through external vendors for repair / replacement.

- Manage (installation, configuration, and support) all network devices, cloud servers, physical servers, software licenses, software databases, security solutions (anti-virus, etc.), and other business software / subscriptions on various computers, Cloud Systems (AWS), and laptops with >95% uptime, including Data Backup and Production Backup.

- Install, configure, and monitor system hardware, software, and networks on a routine basis to ensure optimal performance and application of security patch updates.

- Monitor system performance, capacity, and availability proactively identify and resolve performance bottlenecks; prepare setup for VAPT (Vulnerability Assessment and Penetration Testing).

- Evaluate and procure hardware servers, computers, laptops, peripheral devices, security automation tools / gadgets, etc. on behalf of the company with due approval on cost.

- Evaluate and procure software solutions, licenses, domains from registrars, and subscriptions on behalf of the company.

- Extend support for on-site email installation and remote email server management / rectification.

- Management and maintenance of Data Backup and Restoration checks for on premise and cloud systems as per defined policy / process.

- Management of company's data and voice communication systems in liaison with AMC Partner / UPS / Cables.

- Manage physical positioning and inventory of computers, laptops, peripherals,



and software maintain an accurate and up-to-date Asset Inventory at all times.

- Timely submissions of internal reports, Subscription Renewal tracking and timely submission of CSP Evaluation with required details to the Reporting Head.

- Update all relevant trackers on a daily basis; raise CRF requests; perform Incident Reporting and timely escalation to the Reporting Head.

- Information Security Posture Standards Management

- Own and maintain APTs Information Security posture across the organization in accordance with ISO 27001:2022 (ISMS) standards as the designated custodian within APT.

- Document system configurations, procedures, and troubleshooting steps ensuring accurate and up-to-date documentation including Knowledge Base (KB), Trackers, Asset Inventory, and all components of the Network Diagram, as per the ISO process.

- Remediate OS and other security vulnerabilities on a proactive basis; apply security patches and updates within defined TATs; maintain a Vulnerability Register.

- Implement and enforce APTs Information Security Policy across all staff covering data handling, access controls, acceptable use, and password management.

- Formulate and maintain IT Audit Checklists; undertake periodic technical audit checks of hardware, software, and network infrastructure; report findings to Reporting Head.

- Sensitize company staff on cyber threats, vulnerabilities, and best security practices for data management conduct ISMS Awareness / InfoSec Awareness sessions for all staff including current joinees and freshers.

- Coordinate with external IT auditors, ISO consultants, and certification bodies during ISMS audits, surveillance audits, and renewal audits compile and submit required evidence, records, and documentation.

- Maintain and update the Risk Register,



Business Continuity Plan (BCP), and Disaster Recovery (DR) documentation as per ISO 27001 requirements.

- Ensure access control management provisioning, modification, and de-provisioning of system access for all employees, including joiners, transfers, and leavers within defined TATs.

- Monitor and report on key Information Security metrics / KPIs to the Reporting Head on a periodic basis.

- Team Support Knowledge Management

- Provide training and documented Knowledge Base (KB) to junior team members and new joiners covering IT Infra processes, ISMS sessions, and systems orientation.

- Advice the Reporting Head on best management practices for internal systems infrastructure and information security posture.

- Provide weekend / extended support in cases of critical infrastructure incidents or security events.

- Carry out multitasking and prioritization of tasks effectively to meet deadlines or as directed by the Reporting Head.

Requirements

- B.Sc. / B.Sc. (IT) / B.E. / B.Tech. / BCA / Computer Diploma / Technical Graduate or equivalent qualification.

- Minimum 3+ years of hands-on experience in Systems, Hardware, Network, and Information Security Management.

- In-depth knowledge of installing, configuring, and maintaining various hardware and network devices (network switches, access points, routers, firewalls, printers, scanners, etc.) is a pre-requisite.

- In-depth knowledge of installing and maintaining various OS and SQL / Oracle databases is a pre-requisite.

- In-depth knowledge of Windows Server environments (DNS, Active Directory, Domain Control, IIS, and Group Policy) is a pre-requisite.

- Working knowledge of cloud platforms (AWS / Azure / GCP) cloud server management, cloud backup, and cloud security configurations.

- Sound knowledge and practical experience of ISO 27001.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Systems Support Executive (Mumbai)
🏢 Alpha Plus Technologies
📍 Mumbai