- Implement core configuration user stories with minimal guidance.

- User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.

- Experience delivering projects for implementing Workspaces and Now Assist

- Participate in and/or lead design workshops, development, testing and deployment activities

- Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.

- Ability to build ServiceNow Reports, dashboards and homepages

- Ability to set up data security via control rules, domain separation

- Implement integrations utilizing Integration Hub and relevant Spokes.

- Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap

- Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.

- Execute unit testing to confirm user stories meet acceptance criteria as implemented.

- Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.

- Peer review of other developers’ user stories

- Provide technical documentation as required

- Development,



management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.

- Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

Basic Requirements

- Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience

- ServiceNow Certified System Administrator

- ServiceNow Certified Application Developer

- 6 to 8 years in ServiceNow configuration and development experience

- Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool

- Experience delivering projects for implementing Workspaces and Now Assist

- Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences

- Energetic self-starter able to work independently in a fast-paced setting

- High sense of ownership, responsibility, and commitment to quality

- Proven ability to manage multiple tasks and shifting deadlines

- Effective organization, collaboration, planning, problem-solving, and analytical skills

📌 Senior Servicenow Developer (Bengaluru)
🏢 Motorola Solutions
📍 Bengaluru