Key Responsibilities:

- Support the HR Admin transaction processing to cover processes like employee data changes terminations retirements new hires etc

- Monitoring team s performance against the agreed SLAs

- Escalation Management
- Identify trends and high volume transactions that may indicate org wide issues and get the team prepared to handle such high volumes at times

- Train and develop team members

- Provide constructive feedback to team members to improve their performance

- Create developmental plans for each team member

- Create the back up plan for handling of unforeseen or seasonal volume fluctuations

- Ensures process compliances Knowledge Management compliances to meet the client internal commitments

Technical Requirements:

- Must Have

- Graduate in any stream




- Strong written and verbal communication skills

- Experience in HR Operations

- Results and deadline driven
- Proven expertise in customer relationship management strong consultative skills

- Experience in HRMS ERP like SAP SuccessFactors workday etc

- Experience of in Team handling

- Computer proficiency MS Office Word Excel and Outlook

- Valuable experience in coordinating with customer and vendor for Payroll inputs and validation

- Good to have
- Excellent customer management negotiation skills

Preferred Skills:

HRO

📌 Senior Process Lead (Pune)
🏢 Infosys
📍 Pune