Senior Process Associate Chennai, Tamil Nadu

Job Summary

Independently manage complex Asset Finance activities, support operational excellence, mentor team members and contribute to quality and productivity improvement

Key Responsibilities

- Process and review complex Asset Finance transactions.

- Contribute to process improvement and ensure adherence to KYC, AML and regulatory requirements.

- Support Associates with process queries and operational guidance.

- Review applications, agreements, customer requests and critical transactions.

- Conduct quality checks and identify error trends.

- Handle escalations and exception cases requiring advanced process knowledge.

- Collaborate with SMEs, Team Leaders and stakeholders; participate in client discussions and calibration sessions when required.

- Strong understanding of Asset Finance and banking operations.

- Advanced analytical and problem-solving capability.

- Ability to manage critical queues and multiple priorities.

- Robust quality and compliance orientation.

- Effective stakeholder management and communication.

Skill Requirements

- Excellent written and verbal English communication.

- Confidence interacting with UK/Ireland stakeholders.

- Understanding of UK business communication standards.





- Ability to comprehend and communicate in a neutral or UK-preferred accent environment.

- Client-facing and operational discussion experience is preferred.

2-4 years in Banking Operations, Asset Finance, Loan Processing, Lending Operations or Financial Services. Exposure to KYC, Quality, Servicing, Coding & Verification, Unit Stocking or BOSS Inputting is preferred.
- Floor support and knowledge assistance.

- New joiner mentoring and buddy support.

- SOP adherence monitoring.

- Trend analysis and error-reduction support.

- Assistance during audits and process reviews.

Other Requirements

2-4 years in Banking Operations, Asset Finance, Loan Processing, Lending Operations or Financial Services. Exposure to KYC, Quality, Servicing, Coding & Verification, Unit Stocking or BOSS Inputting is preferred.

- Floor support and knowledge assistance.

- New joiner mentoring and buddy support.

- SOP adherence monitoring.

- Trend analysis and error-reduction support.

- Assistance during audits and process reviews.

· Productivity · Accuracy · Quality Performance · SLA Adherence · Attendance and Compliance · Process Knowledge · Knowledge Contribution

· Ownership and Accountability · Attention to Detail · Customer Focus · Collaboration · Adaptability · Continuous Learning

📌 Senior Process Associate (Chennai)
🏢 HCLTech
📍 Chennai