Role & responsibilities

- Monitor VoIP and infrastructure health using Grafana, Prometheus, GCP Monitoring, and Homer.
- Troubleshoot SIP, RTP/RTCP, SDP, call quality, jitter, and packet loss issues.
- Manage and troubleshoot Kamailio/OpenSIPS and FreeSWITCH/Asterisk.
- Monitor GCP Compute Engine, VPC, Firewall, Load Balancers, and Static IPs.
- Troubleshoot PostgreSQL/Cloud SQL and PgBouncer issues.
- Analyze SIP traffic using Wireshark and sngrep.
- Handle P1/P2 incidents, execute runbooks, and coordinate Tier 3 escalations.
- Monitor carrier SIP trunks and troubleshoot 401, 403, and 503 errors.
- Mentor junior NOC engineers and support shift operations.

Preferred candidate profile

- 6-8 years of experience in NOC/Technical Operations/Production Support.
- Strong hands-on experience with VoIP, SIP, Kamailio/FreeSWITCH or OpenSIPS/Asterisk.
- Good knowledge of GCP, PostgreSQL, monitoring tools, and incident management.
- Experience with PagerDuty/Opsgenie, Jira, and Slack.
- Solid troubleshooting, communication, and incident-management skills.
- Ability to work effectively in a 24/7 shift environment.
- Night shift ( 6pm to 3am) (9pm to 6am)

📌 Senior Noc Engineer (Ahmedabad)
🏢 Aditadv Tech
📍 Ahmedabad