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- Lead and oversee day-to-day hospital operations to ensure smooth and productive functioning.

- Monitor operational performance across all clinical and non-clinical departments.

- Ensure compliance with hospital policies, SOPs, quality standards, and regulatory requirements.

- Coordinate with HODs and departmental teams to resolve operational issues effectively.

- Monitor patient flow, service delivery, turnaround time, and overall patient experience.

- Identify operational gaps and implement corrective and preventive actions.

- Drive initiatives for improving operational efficiency, productivity, and cost optimization.

- Ensure effective coordination between Clinical, Nursing, Administration, Billing, and Support Services.

- Monitor manpower utilization, duty deployment, and departmental staffing requirements.

- Review MIS,



operational reports, KPIs, and performance dashboards for management review.

- Handle patient grievances and ensure timely resolution in coordination with concerned departments.

- Ensure readiness for internal audits, quality assessments, and accreditation requirements.

- Develop and implement process improvements to enhance service quality and efficiency.

- Support management in planning, budgeting, new initiatives, and operational strategies.

- Ensure a culture of accountability, teamwork, patient-centricity, and continuous improvement.

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person

📌 Senior Manager - Operations (Kangra)
🏢 Fortis Hospital Kangra
📍 Kangra