Key Responsibilities Vendor & Team Management

- Manage SAP FICO L2/L3 support teams across onshore and offshore locations.
- Handle daily work allocation, ticket prioritization, capacity planning, shift coverage, and follow-the-sun handovers.
- Manage third-party delivery partners and ensure adherence to agreed SLA/XLA and service commitments.
- Conduct weekly/monthly service reviews and validate effort estimates for minor enhancements.
- Challenge scope creep and ensure effective utilization of partner resources.
- Drive onboarding, knowledge transfer, documentation, and backup coverage.
- Review partner utilization, timesheets, and monthly invoicing inputs.

SAP FICO Support & Service Delivery

- Own end-to-end Incident, Service Request, Problem, Change, and Release Management for SAP FICO.
- Support key Finance processes including:

- General Ledger (GL)

- Accounts Payable (AP)

- Accounts Receivable (AR)

- Asset Accounting

- Banking

- Taxation

- Product Costing
- CO-PA

- Internal Orders

- Intercompany
- Period-End Closing
- Prioritize and manage P1/P2 incidents, lead bridge calls, and ensure timely resolution.
- Drive root cause analysis and permanent corrective actions through Problem Management.
- Ensure timely publication of RCA reports.
- Support and protect month-end, quarter-end, and year-end financial close activities.
- Establish close-period monitoring, war rooms, freeze windows, and proactive checks for critical FI/CO jobs and interfaces.
- Act as the escalation point for Finance users, Controllers, Shared Service Centres, and Regional Finance teams.
- Govern the minor enhancement/change request pipeline, including intake, estimation, prioritization, and release planning.

DevOps,



Automation & Release Management

- Own the SAP FICO change and release pipeline using SAP Solution Manager ChaRM, Cloud ALM, or equivalent tools.
- Manage transport dependencies, sequencing, regression control, and release readiness.
- Drive CI/CD and DevOps automation across SAP FICO support and maintenance.
- Promote automated regression testing using tools such as Tricentis, Worksoft, or equivalent.
- Implement code quality and governance using ATC and automated quality gates.
- Integrate Azure DevOps/Jira pipelines with ServiceNow where applicable.
- Reduce manual support effort through:

- Automated health checks

- Monitoring and alerting

- Knowledge articles
- Self-service capabilities
- RPA/bot-based automation
- Work with SAP Solution Manager, SAP Focused Run, and AIF for system and interface monitoring.
- Ensure compliance with CAB, segregation of duties, emergency change procedures, and audit requirements.

SLA, KPI & Service Governance

- Define and monitor service KPIs including:

- SLA achievement

- MTTR
- First-Time-Right

- Backlog ageing

- Reopen rate

- Recurring incidents

- Change success rate

- CSAT
- Automation-driven effort savings
- Prepare monthly service dashboards and QBR reports for Finance and IT leadership.
- Identify recurring issues and convert them into a Continuous Service Improvement (CSI) backlog.




- Drive reduction in ticket volumes and cost-to-serve through automation, problem elimination, master data improvements, and user enablement.
- Maintain FICO tower risk, dependency, compliance, and technical-debt registers.
- Support audit, security, and segregation-of-duties requirements.

Required Skills & Experience

- 8-12 years of total SAP experience with strong functional expertise in SAP FICO.
- Strong knowledge of SAP FICO configuration and support across ECC and/or S/4HANA.

- Experience in

- Recent GL

- Parallel Ledgers

- Asset Accounting

- Taxation
- CO-PC
- CO-PA

- Intercompany
- Period-End Close
- Minimum 4 years of SAP FICO AMS/DevOps experience.
- Minimum 2 years of experience managing third-party/partner delivery teams in an AMS or managed-services environment.
- Experience working with large-scale, global, multi-country SAP environments is preferred.
- Strong knowledge of ITIL-based service management, including Incident, Problem, Change, Release, and Knowledge Management.
- Experience with ServiceNow, Remedy, or Jira Service Management.
- Experience with Jira / Azure DevOps for enhancement and sprint tracking.
- Strong integration knowledge across FICO, MM, SD, and PP.
- Exposure to banking, treasury, tax engines, consolidation, BI/reporting, and other downstream systems.
- Ability to troubleshoot and coordinate resolution of IDoc, PI/PO, CPI, and AIF issues.
- Ability to understand functional specifications and challenge technical/ABAP root-cause analysis.
- Strong stakeholder management and communication skills.
- Experience managing distributed teams across multiple time zones.

📌 SAP FICO DevOps Manager (Bengaluru)
🏢 Synectics Apac
📍 Bengaluru