Date posted: October 2, 2026 Pay: ₹20,000.00 - ₹40,000.00 per month : We are looking for a Back Office Sales Executive to handle customer enquiries, telecalling, quotation follow-ups, CRM updates, email communication, lead management, and sales coordination. The candidate must be comfortable with CRM software, professional email communication, customer calling, and regular sales follow-ups. Key ResponsibilitiesSales & Customer Handling Handle customer enquiries through phone, email, WhatsApp, and other channels .

Understand customer requirements and coordinate internally for pricing and availability. Prepare and send quotations, proforma invoices, and sales-related documents . Follow up with customers on submitted quotations and pending enquiries.

Contact existing customers for new requirements and repeat business . Maintain professional relationships with customers. Provide timely updates regarding pricing, availability, delivery, and order status.

Telecalling & Follow-up Make daily outbound calls to existing and potential customers. Follow up on old, pending, and open enquiries. Call customers regarding upcoming requirements and projects. Introduce company products and generate sales leads.

Follow up regularly until enquiry closure / order confirmation . Maintain daily calling and follow-up records. Convert enquiries and leads into potential business opportunities. CRM Management – Mandatory Update and maintain all customer enquiries, leads, quotations, follow-ups, and order status in CRM.

Ensure CRM data is accurate and updated on a daily basis. Maintain proper follow-up schedules and reminders. Update customer communication and call details in CRM. Track pending quotations and follow-up activities through CRM.

Maintain customer database and sales pipeline.

Email





Communication – Mandatory Handle professional customer and sales-related email communication . Send quotations, follow-ups, product details, and order-related communication through email. Respond to customer enquiries promptly and professionally. Maintain proper email records and follow-up communication. Draft clear and professional business emails in English.

Required Skills – Mandatory CRM knowledge and regular CRM usage Professional email communication Good English communication – written and verbal Confident telecalling and customer follow-up Good knowledge of MS Excel and MS Office Valuable quotation preparation skills Strong follow-up and convincing ability Good customer-handling skills Basic numerical and calculation skills Ability to manage multiple enquiries and follow-ups Preferred Experience 1–3 years of experience in: Back Office Sales Inside Sales Telecalling Sales Coordination B2B Sales Industrial Sales Experience in Steel / Engineering / Industrial Products / EPC / Fabrication / Construction Materials will be an added advantage.

Key Performance

Areas (KPIs) Daily customer calls and follow-ups Number of active leads and enquiries Quotation follow-up and conversion CRM accuracy and daily updates Email response time New customer lead generation Repeat business from existing customers Enquiry-to-order conversion Timely sales reporting Qualification Minimum: Graduate / Diploma Preferred: B.Com / BBA / Any relevant qualification.

Candidate Profile The candidate should be confident, active, target-oriented, and strong in communication and follow-up.

Mandatory: The candidate must be comfortable using CRM software, handling professional emails, making customer calls, and maintaining daily follow-up records.

Work Location: In person

📌 Sales (Vadodara)
🏢 SWIFTER RETAIL
📍 Vadodara