Sales Executive

Location: Furniture Showroom, Katpadi, Vellore

Minimum qualification: Bachelor's degree in any discipline

Experience: Minimum 1 year in sales; furniture or retail showroom experience preferred.

Role Overview

We are looking for a professional, customer-focused Sales Executive to manage the complete customer journey - from reception and showroom walk-ins to enquiries, quotations, order confirmation, invoicing,

and delivery coordination. The role also includes digital promotions, lead follow-ups, showroom presentation, and sales reporting.

- Customer Handling and Sales
- Welcome showroom visitors professionally, understand their requirements and budget, and recommend suitable products.
- Explain product features, materials, dimensions, customisation options, pricing, and delivery timelines accurately.
- Handle enquiries received through phone calls, WhatsApp, Instagram, Facebook, and other online channels.
- Maintain customer and lead records, with clear follow-up dates, discussion notes, and next actions.
- Follow up consistently on enquiries and quotations to achieve assigned sales targets.
- Communicate approved offers and discounts clearly and obtain approval for exceptions.
- Quotations, Invoicing and Delivery
- Prepare accurate quotations, sales orders, and invoices using company software.
- Record and confirm product specifications, quantities, prices, payment terms, delivery details, and customer commitments.
- Coordinate with accounts, production, stock, and delivery teams to complete orders on time.
- Follow up on customer payments in coordination with the accountant.
- Keep customers informed about order progress, delivery schedules, and any delays.
- Follow up after delivery and coordinate the resolution of customer concerns.
- Social Media and Promotional Activities
- Maintain the company's Instagram, Facebook, and WhatsApp Business profiles with approved content.
- Prepare or coordinate product posters, offers, promotional messages, and product updates.




- Support advertising campaigns, exhibitions, and other sales promotions within approved budgets.
- Respond professionally to messages and comments and record enquiries generated through promotions.
- Showroom and Stock Responsibilities
- Take responsibility for product arrangement, display presentation, price tags, and overall showroom readiness.
- Coordinate showroom cleanliness and ensure products are presented attractively.
- Maintain awareness of available stock, incoming products, and committed orders.
- Report damaged products, stock differences, missing display information, and replenishment needs promptly.
- Reports and Tracking
- Prepare daily reports covering walk-ins, enquiries, follow-ups, quotations, sales, and pending deliveries.
- Maintain stock reports in coordination with the accountant and relevant team.
- Prepare weekly and monthly sales projections based on active leads and expected conversions.
- Keep company cloud systems and Excel trackers accurate and up to date.

Required Skills and Professional Standards
- Solid spoken and written English, including professional customer messages and emails.
- Working knowledge of Microsoft Excel, Word, email, cloud-based systems, and shared online files.
- Familiarity with Instagram, Facebook, and WhatsApp Business.
- Good communication, negotiation, organisation, and customer-service skills.
- Professional appearance, punctuality, respectful behaviour, and ownership of commitments.
- Ability to coordinate across departments and resolve concerns calmly.
- Honest handling of customer information, pricing, payments, and company records.

Performance Expectations

Performance will be assessed on sales achievement, lead conversion, follow-up discipline, quotation and invoice accuracy, delivery coordination, customer satisfaction, showroom presentation, and timely reporting.

Mandatory Previous Employment Documents

- Relieving letter from the previous employer.
- Previous employment payslips.Role & responsibilities

Preferred candidate profile

📌 Sales Executive (Vellore)
🏢 Viva Globize
📍 Vellore