Shifts: Will be required to work in Night shifts.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer queries via phone, WhatsApp, and email in a clear, friendly, and professional manner.
- Follow up with potential customers to convert inquiries into enrollments.
- Collaborate to improve customer acquisition strategies.
- Counsel parents on suitable courses such as Phonics, Grammar, Creative Writing and Public Speaking.
- Explain course structure, learning outcomes, duration, class frequency, fees and payment policies.
- Schedule demo classes based on parent availability and teacher availability.
- Be present during demo classes where required and interact with parents to understand their feedback.
- Maintain accurate lead status and follow-up activities in the CRM.

Requirements:

- Strong communication skills in English & Hindi (both spoken and written).
- Ability to handle multiple communication channels, including phone and WhatsApp.
- Excellent interpersonal skills with a proactive and extroverted personality.
- Ability to work in a fast-paced setting and manage time effectively.
- Strong problem-solving skills and customer-first mindset.

📌 Sales Executive/Academic Councellors (Coimbatore)
🏢 Klariti Learning
📍 Coimbatore