Department: Central Reservations / Reservations

Position: Central Reservations Executive

Industry: Luxury / 4-Star & 5-Star Hotels

Experience: Freshers and experienced candidates welcome

Employment Type: Full-time

About the Role

We are looking for enthusiastic and guest-focused Central Reservations Executives to join our reservations team for our 4-star and 5-star hotel operations.

The ideal candidate should have excellent communication skills, a pleasant personality, attention to detail, and a passion for hospitality. Both freshers with a strong willingness to learn and experienced hospitality professionals are encouraged to apply.

Key Responsibilities

- Handle incoming telephone calls, emails, and online reservation enquiries professionally and efficiently.
- Assist guests with room reservations, amendments, cancellations, and special requests.
- Provide accurate information regarding room types, rates, packages, hotel facilities, policies, and availability.
- Convert enquiries into confirmed reservations while maximizing room revenue and occupancy.
- Follow up on tentative and pending reservations.
- Coordinate with Front Office, Sales, Revenue Management, and other hotel departments to ensure a seamless guest experience.
- Maintain accurate reservation records and guest profiles in the hotel's PMS / reservation system.
- Ensure all bookings are entered correctly, including guest details, arrival/departure dates, room preferences, payment details, and special requests.
- Handle guest concerns and reservation-related issues promptly and courteously.
- Promote applicable hotel packages, upgrades, and additional services.
- Maintain professional telephone etiquette and email correspondence at all times.
- Follow hotel standards,



reservation procedures, and brand service standards.
- Assist with daily reservation reports and other administrative requirements.

Candidate Profile For Freshers:

- Graduate or diploma holder in Hotel Management, Hospitality, Travel & Tourism, or a related field is preferred.
- Strong verbal and written communication skills.
- Positive attitude and willingness to learn.
- Pleasant personality with a guest-oriented approach.
- Comfortable communicating with guests over the phone and through email.
- Basic computer knowledge.

For Experienced Candidates:

- Previous experience in hotel reservations, central reservations, front office, guest relations, or a related hospitality role is preferred.
- Experience with hotel PMS / CRS systems will be an advantage.
- Understanding of room inventory, rates, availability, and reservation processes.
- Ability to handle high-volume calls and reservation enquiries professionally.

Key Skills
- Excellent English communication skills
- Telephone etiquette
- Guest handling and customer service
- Email communication
- Attention to detail
- Computer literacy
- Problem-solving ability
- Sales and upselling skills
- Teamwork and coordination
- Ability to work in a fast-paced environment

What We Offer
- Chance to work with 4-star and 5-star hotel operations
- Structured training and learning opportunities
- Career growth within the hospitality industry
- Exposure to professional reservation and hotel systems
- Competitive compensation based on experience and skills
- A professional and guest-focused work environment

Freshers with excellent communication skills and a genuine interest in hospitality are encouraged to apply.

Perks and benefits

Festive Bonus

📌 Reservations Executive / Officer (Bengaluru)
🏢 seventh Wave Leisure
📍 Bengaluru