Front Office Executive / Receptionist

MD Consulting Group | Amritsar / Ludhiana, Punjab

Full time | On-site

About MD Consulting Group

Established in 2017, MD Consulting Group is an immigration and international education consultancy based in Amritsar, Punjab. We support individuals and families with overseas education, career opportunities, family reunification, and relocation planning.

As we strengthen our team, we are looking for a dependable, organised, and professional Front Office Executive who takes ownership of responsibilities and delivers a consistently high standard of client service.

About the Role

You will be the first point of contact for clients and visitors, responsible for creating a welcoming experience and keeping front desk operations organised. This role requires clear communication, accurate record-keeping, timely follow-up, and sound judgment when handling confidential information.

We are looking for someone who can manage competing priorities, follow established procedures, and complete assigned tasks reliably.

Key Responsibilities

- Welcome clients and visitors professionally and direct them to the appropriate team member.
- Handle incoming calls, WhatsApp messages, and general enquiries courteously, recording details accurately.
- Schedule appointments, send reminders, and coordinate client meetings with the consulting team.
- Maintain accurate visitor logs, enquiry records, appointment schedules, and follow-up lists.
- Enter and update client information in the company’s CRM and office systems.
- Coordinate document collection and route documents securely to the relevant team member.
- Provide approved information about company services and refer case-specific questions to the appropriate consultant.




- Support filing, scanning, email correspondence, and general administrative work.
- Keep the reception area presentable and communicate outstanding tasks during handovers.
- Protect client confidentiality and promptly escalate complaints or urgent enquiries.

Required Skills and Qualities

- Clear, professional communication in Punjabi and Hindi, with working proficiency in English.
- Confident telephone etiquette and a courteous, patient approach to client service.
- Basic proficiency in Microsoft Word, Excel, email, and WhatsApp Business.
- Strong organisation, attention to detail, and accurate data entry.
- Punctuality, reliability, and accountability for assigned work.
- Ability to prioritise tasks and remain composed during busy periods.
- Willingness to learn company procedures, use digital systems, and act on feedback.

Qualifications and Experience

- Previous experience in reception, front office, customer service, or administration is preferred.
- Experience in immigration consulting, education, or another professional services environment is an advantage.
- A graduate qualification is preferred; candidates with relevant experience and strong practical skills will also be considered.

What We Offer

- Compensation based on experience and demonstrated capability.
- Training in company processes, client coordination, and office systems.
- The opportunity to take on greater responsibility based on consistent performance.

How to Apply

- Submit your updated CV, preferred location, current or expected salary, and earliest joining date. Shortlisted candidates may complete a brief practical assessment covering telephone communication, appointment scheduling, and accurate data entry.

📌 Receptionist (India)
🏢 MD CONSULTING GROUP
📍 India