Quality Monitoring, RCA, CAPA, Process Audits, Quality Metrics, and Customer Service Quality.

Responsibilities

- Monitor quality performance across banking and financial service processes.

- Conduct regular quality audits and process checks.

- Review customer interactions, transactions, or process activities as applicable.

- Identify quality deviations, process gaps, and compliance-related issues.

- Conduct Root Cause Analysis (RCA) for recurring quality issues.

- Track quality scores, productivity, error trends, and other performance metrics.

- Provide quality feedback and coaching to team members.

- Coordinate with Operations and Training teams to address quality gaps.

- Recommend and monitor Corrective and Preventive Actions (CAPA).

- Prepare daily, weekly, and monthly quality reports.

- Identify recurring errors and recommend process improvements.

- Ensure adherence to defined SOPs, quality standards, and process guidelines.

- Follow up on corrective actions until closure.





- Support continuous improvement and service quality initiatives.

Requirements

- Any Graduate.

- 2–5 years of experience in Banking, BFSI, Financial Services, BPO, Quality, or Process Quality.

- Experience in Banking Operations / Customer Service / Collections / Loan / Credit Card / Financial Process is preferred.

- Strong knowledge of quality parameters and quality monitoring.

- Good understanding of RCA tools and techniques.

- Knowledge of CAPA is an advantage.

- Strong analytical and problem-solving skills.

- Positive communication and interpersonal skills.

- Basic to intermediate knowledge of MS Excel and reporting.

- Ability to work with Operations, Training, Compliance, and other cross-functional teams.

- hr :(phone hidden) madhu hr

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Commuter assistance

- Flexible schedule

- Food provided

- Paid time off

Work Location: In person

📌 Quality Supervisor – Banking (Chennai)
🏢 HDB Financial Services
📍 Chennai