JD — QA cum Sales Trainer About Unlimitr

Unlimitr is a global health and wellness ecosystem, operating in India and the USA. Our 8,400+ coaches across fitness, yoga, physiotherapy, psychology, clinical and sports nutrition deliver personalised expert coaching for everyone.

Role snapshot

Title

QA cum Sales Trainer

Team

Director's — Sales & Operations

Reports to

Director, Sales & Operations

Location

Remote (India)

Type

Full-time

Experience

3–5 years in sales QA or sales training

Shift

Rotating, covering India and US business-hour overlap

Role purpose

You will be the Director's independent eye on conversation quality: auditing how our sales and service teams talk to customers, and turning what you find into training so the same mistakes stop repeating. You do not manage the teams you audit; you raise the bar through evidence, feedback and coaching.

Key responsibilities Quality audits

- Listen to a daily sample of Pre-Sales Qualifier and Counsellor calls and score them on a standard QA scorecard: opening, need discovery, program fit, pricing accuracy, objection handling, closing and compliance.
- Flag mis-selling, over-promising results, wrong plan or price quoted, unauthorised discounts and pressure tactics; escalate critical breaches to the Director the same day.
- Audit support chats, tickets and a sample of coach–client interactions for accuracy, tone and resolution; share service findings with the Service Manager.
- Run weekly calibration sessions with team leads so scoring stays consistent.
- Log every finding with evidence, owner and due date in the shared findings tracker.

Training and enablement

- Onboard new sales hires on products, pricing, programs,



refund policy, CRM usage and call flow; certify them before they go live.
- Run weekly refresher sessions built from the top issues in that week's audits.
- Give 1:1 feedback to agents below the quality threshold and track their improvement.
- Own and update sales scripts, objection-handling guides, a call library of best and worst calls, and product knowledge tests.
- Train teams on new launches such as new programs, BiteLens, Genie AI, Unlimitr LIVE and in-person training.

Reporting

- Share critical quality flags daily for the Director's exception report.
- Present a weekly QA scorecard by team and agent, and a monthly trend review with recommended training changes.

How success is measured

KPI

Target

Frequency

Calls audited

25–30 per day

Daily

Chats / tickets audited

15–20 per day

Daily

Team QA score

≥ 85% average

Weekly

Agents below threshold improved

≥ 70% within 30 days

Monthly

New-hire certification pass rate

≥ 90% first attempt

Per batch

Scoring variance vs calibration

≤ 5%

Monthly

Repeat quality issues

Down month on month

Monthly

Skills and experience Must have

- 3–5 years in sales QA, sales training or contact-centre quality, ideally in edtech, healthtech or subscription consumer businesses.




- Proven record of training sales teams, with before/after results you can show.
- Strong listener with sharp judgment; can explain every score with evidence.
- Confident trainer on Zoom / Google Meet; builds straightforward decks, quizzes and role-plays.
- Working knowledge of a CRM (Freshsales preferred) and Excel / Google Sheets.
- Fluent English and Hindi; graduate in any discipline.

Good to have

- Knowledge of health, fitness or nutrition programs.
- Experience with US customers.
- Exposure to call analytics or speech analytics tools.

Traits we hire for

- Integrity and discretion with sensitive findings.
- Evidence over opinion.
- Comfortable giving honest feedback to anyone, including seniors.
- Patient coach who enjoys seeing others improve.

Remote working requirements

- Laptop, stable broadband (50 Mbps+) with a backup connection, and a quiet space for call audits and training sessions.
- Available for a rotating shift covering India and US overlap; on camera for team sessions.
- Works only in company systems; no customer data downloaded to personal devices.
- Signs a confidentiality and data-protection agreement.
- Shares a daily end-of-day update and keeps the findings tracker current.

Who you work with

Person

How you work together

Director, Sales & Operations

Your manager; receives your quality flags, scorecards and trend reviews

Sales Ops Manager

Partner role; sends you funnel drops to audit, you send process gaps to fix

Service Manager

Receives your service conversation audits to act on

Sales team leads

Join calibration sessions and support agent improvement plans

📌 QA-Cum Sales Trainer (Gurugram)
🏢 Unlimitr
📍 Gurugram