We’re Hiring: Process Executive (FASTag Services – Operations)

Job ID: PE/OPR/OCT26

Company: Akova Fintech Solutions Private Limited

Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: N,

Kolkata – 700001

Salary: CTC Upto 20

Work Mode: Hybrid – Work from Office & Work from Home

About Akova:

Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering cutting-edge, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team.

Role Overview – Process Executive (FASTag Services):

As a Process Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education.

✔ No Sales | No Targets | Semi-Voice Process

? Responsibilities:

- Respond to customer queries via phone, chat, and email, Semi-Voice Process.
- Assist with FASTag account issues, transaction disputes, and service interruptions.
- Educate users on new features,



policies, and processes.
- Guide customers through troubleshooting and self-service steps.
- Ensure timely resolution and maintain follow-up on open tickets.
- Accurately document customer interactions and feedback.

Preferred Skills & Qualifications:

- Strong communication skills (verbal & written).
- Ability to manage multiple queries in a fast-paced environment.
- Preferred Knowledge: SQL, Advanced Excel
- Problem-solving mindset with a customer-first approach.
- Freshers welcome – training will be provided.

Educational Qualification:

- B.Tech (Computer Science), BCA, MCA – Preferred

Work Details:

- Rotational Shifts (Details shared during interview)
- Hybrid Role – Work from Office and Work from Home flexibility

Why Join Akova?

- Training and mentorship provided
- Opportunity to grow in the fintech sector
- Friendly and collaborative work culture
- Flexibility and career advancement opportunities

Apply Now:

Send your updated CV to: [email protected] Contact: (phone hidden)

📌 Process Executive (Kolkata)
🏢 AKOVA FINTECH SOLUTIONS PRIVATE
📍 Kolkata