To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
1.
Improving Skill Level Through Self
Development / Nominating Training Programs Skill Reverification Tests
2.
Meet The Defined Quality Scores And
Process Improvement
3.
The Individual Should Be Able To
Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4.
To Consistently Meet Or Exceed Csat
Parameters As Defined For The Process.
📌 Process Associate-Voice (Chennai)
🏢 HCLTech
📍 Chennai
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