About the role:

This role is pivotal to driving scale, efficiency, and innovation in our Pre-Sales function at The House of Abhinandan Lodha (HoABL). The role demands a seasoned professional with proven expertise in leading large-scale pre-sales operations, building and managing high-performing outsourced teams, and driving customer insights-led growth strategies.

Key Responsibilities:

- Strategic Leadership: Act as a co-lead of the Pre-Sales function, ensuring balance of ownership and delivery across business-critical projects.

- Business Delivery: Oversee end-to-end Pre-Sales processes including acquisition, nurturing, conversion, and seamless customer transition, driving measurable top-line impact.

- Operations Excellence: Manage outsourced contact centre operations, ensuring high-quality delivery, optimized productivity, and scalability across multiple campaigns.

- Customer Insights & Analytics: Drive advanced analytics, predictive modelling, and segmentation to sharpen targeting, improve conversions, and influence product positioning.

- Vendor & Stakeholder Management: Build strong partnerships with vendor ecosystems while engaging effectively with senior internal stakeholders across Marketing, Sales, and Product.

- Technology & Process Optimization: Champion CRM adoption,



data governance, and digital-first practices (email, BTL, automation) to drive process efficiency.

- People Leadership: Lead, mentor, and upskill a diverse team (internal and outsourced), fostering a culture of accountability, learning, and customer-centricity.

- Reporting & Governance: Deliver accurate, timely, and actionable reporting on business performance, campaign outcomes, and pipeline health.

Competencies:

- Solid understanding of lead lifecycle management and contact centre operations.

- Proven ability to scale and professionalize pre-sales functions in high-growth environments.

- Strong business acumen with experience in customer analytics and demand generation.

- Collaborative leadership style with the ability to influence across levels and functions.

- Fluency with CRM platforms, analytics tools, and MS Office Suite.

Qualifications & Experience:

- Graduate/Post-Graduate degree in Marketing, Operations, or related field.

- 10 to15 years of progressive experience in Pre-Sales, Demand Generation, or Customer Operations, with at least 5 years in a leadership role.

- Strong track record of driving measurable business outcomes through Pre-Sales.

📌 Presales Lead (Mumbai)
🏢 The House of Abhinandan Lodha
📍 Mumbai