Operations Manager

CTC - 15 to 18 Lac (10% PLI & 90% Fixed)

Age upto 34 Yrs

Exp. - min 10 Yrs

Grooming Guidelines:

All the male employees should adhere to a formal dress code and daily clean-shaven appearance is mandatory, while maintaining a professional grooming standard.

Female employees are required to wear the provided formal attire and tie their hair in a bun.

The work schedule consists of roster-based scheduling and 6 weekly offs per month.

Graduate with Good Communication skills with pleasing personality ( Mandatory )

Reports to the AGM Operations.

What the job is about You run the day-to-day working of the mall. You make sure it is safe, clean, comfortable and well managed for both shoppers and shop owners (retailers).

Your main responsibilities

Running daily operations

- Keep everything running smoothly: facilities, security, housekeeping, parking and engineering.
- Check that service standards are being met.
- Follow company rules and SOPs, and suggest ways to work better.

1. Working with retailers and partners

- Be the link between the mall team, shop owners, vendors and service providers.
- Check that shops follow mall rules on fit-outs, display, safety and trading hours.
- Help solve complaints and problems quickly.

1.



Managing vendors

- Check whether vendors (security, housekeeping, etc.) are doing a good job.
- Keep reports and records (MIS) for management.
- Help with budgets, cost tracking and planning resources.

1. Customer experience

- Study customer feedback and footfall to find what can improve.
- Help plan events, promotions and busy periods.
- Manage crowd movement, traffic and parking.

1. Safety and compliance

- Make sure safety, emergency and legal requirements are followed.
- Help prevent and handle incidents.
- Coordinate with internal teams and outside agencies during emergencies.
- Positive speaking and writing, and being a good listener.
- Comfortable with digital tools and quick to learn new software.

Requirements

- Education: Any bachelor's degree. A Hotel Management degree (or similar) is preferred.
- Experience: 10+ years in mall operations, commercial property operations or hotel operations.
- Industry background: Real estate, hospitality, hospitals or premises management.

Kindly share the resume at [email protected] Warm Regards,

Aasma Shaikh

(phone hidden) - Only Whats app

📌 Operations Manager - Mumbai Mall
🏢 SG Oasis
📍 Mumbai