? We’re Hiring | Operations Manager – Pan India
About Ode by Ridhira
Ode is one of India’s fast-growing premium consumer-services brands and the wellness arm of Ridhira Group , with 40+ outlets across airports, luxury hotels, premium malls and high-street locations.
We operate our centres like high-performance retail businesses , with a strong focus on unit economics, SOPs, revenue growth, operational excellence and exceptional guest experience.
? Position: Operations Manager – Pan India
? Location: Hyderabad | Pan India Travel
? Department: Operations
? Industry: Salon / Beauty & Wellness
⏳ Experience: 8–12+ Years
? Role: Multi-Outlet Operations
? Role Overview
We are looking for an experienced Operations Manager from the Salon / Beauty industry who has managed multiple outlets across India and has a proven track record in:
✅ Revenue growth & business performance
✅ Multi-outlet operations
✅ Outlet profitability & P&L;
✅ Team productivity & performance
✅ Customer experience
✅ Operational excellence The candidate will be responsible for driving the overall performance of multiple outlets, increasing revenue, improving profitability and ensuring consistent operational standards across locations.
? Key Responsibilities
Revenue Growth & Business Performance
- Drive revenue growth across multiple outlets.
- Develop strategies to increase revenue, average bill value, customer frequency and membership sales .
- Improve performance of underperforming outlets through focused action plans.
- Drive upselling, cross-selling, packages and memberships.
- Monitor outlet-wise revenue, profitability and business KPIs.
- Identify new revenue-generation opportunities.
Multi-Outlet Operations
- Manage and oversee multiple salon outlets across Pan India .
- Conduct regular outlet visits and operational audits.
- Ensure adherence to SOPs, service standards and operational processes.
- Identify operational gaps and implement corrective actions.
- Ensure consistency in service quality and customer experience.
Team Management
- Lead Outlet Managers, Salon Managers, therapists/stylists and support teams .
- Set outlet-wise targets and monitor performance.
- Drive productivity, discipline and employee engagement.
- Identify training and manpower requirements.
- Develop strong outlet-level leadership teams.
Customer Experience
- Maintain high customer service standards across all outlets.
- Monitor customer feedback and complaints.
- Drive customer retention, repeat visits and membership growth.
Cost & Profitability
- Monitor outlet-level expenses and operational costs.
- Improve manpower productivity and resource utilization.
- Drive EBITDA and outlet profitability .
- Review outlet-wise P&L; and identify margin improvement opportunities.
Expansion & New Outlet Launches
- Support new outlet launches across India.
- Lead manpower planning, recruitment, training and pre-opening activities.
- Establish operational SOPs for new locations.
- Ensure new outlets achieve operational readiness and revenue targets.
⭐ Who We’re Looking For
Mandatory:
- 8–12+ years of experience in the Salon / Beauty industry .
- Solid experience managing multiple salon outlets .
- Pan India / multi-city operations experience preferred.
- Proven track record in revenue growth and outlet performance improvement .
- Strong understanding of P&L;, profitability, team productivity and customer retention .
- Willingness to travel extensively across India.
? Candidates without substantial Salon / Beauty industry experience will not be preferred. ? Apply via LinkedIn Easy Apply
?
[email protected]
? +91 73866 88223
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📌 Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad