Position : Operations Manager – Marketplace Operations
Department : Business Operations
Location : Goregaon West, Mumbai
Work Mode : Work from Office – Mandatory
Employment Type : Full-Time
Experience : 3–6 Years
Qualification : Graduate in any discipline
Reporting To : Account Director
Salary : Up to ₹40,000 per month, depending on experience and suitability
Key Responsibilities
- Email Management & Daily Action
- PO / FC Shipment Processing – End-to-End Management
- Brand Health Monitoring – 360° Operations
- Reporting, MIS & Invoicing
- Brand Registry, Transparency, Infringement & Seller Support
- Team & Brand Management a. Escalation & Disaster Management b. Communication & Brand Alignment c. Marketplace POC & Brand Visits / E-Meets d. Operations Team Management
- Weekly Team Work Review
- Process & Operational Governance
Required Skills & Competencies
Core Skills
- Robust knowledge of Marketplace / E-commerce Operations
- Team management and people coordination
- Strong problem-solving and analytical ability
- Excellent communication skills
- Client / brand management
- Marketplace stakeholder management
- Escalation and crisis management
- Strong follow-up and execution skills
- MIS and reporting understanding
- Strong knowledge of MS Excel / Google Sheets
- Ability to manage multiple brands simultaneously
- Ability to prioritise tasks under pressure
Managerial Skills
- Delegation and workload management
- Team supervision
- Performance monitoring
- Conflict and issue resolution
- Process adherence
- SOP implementation
- Root-cause analysis
- Decision-making
- Cross-functional coordination
- Stakeholder management