– Operations Manager

Company: Bhaskar group

Position: Operations Manager

Department: Operations

Location: Dehradun

Employment Type: Full-Time

Experience: 5–10 years

Reporting To: Director / Senior Management

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee and optimize the day-to-day operations of Arteva Consulting Private Ltd. The ideal candidate will be responsible for ensuring operational efficiency, managing teams, improving processes, coordinating with clients and internal stakeholders, and supporting the organization in achieving its business objectives.

Key Responsibilities

- Manage and oversee daily business operations to ensure smooth and productive functioning.
- Develop, implement, and monitor operational processes, SOPs, and workflows.
- Lead, manage, and motivate operational teams to achieve performance and productivity targets.
- Allocate resources effectively and monitor utilization of manpower and other operational resources.
- Establish KPIs and performance metrics and regularly review team and operational performance.
- Identify operational bottlenecks and implement corrective and preventive measures.
- Coordinate with senior management to develop and execute operational strategies.
- Manage client and stakeholder coordination to ensure timely delivery and high service standards.
- Monitor project/service delivery schedules, quality, costs, and timelines.
- Prepare and review MIS reports, operational dashboards, and management reports.
- Ensure compliance with company policies, procedures, statutory requirements, and applicable standards.
- Coordinate with HR, Finance, Sales, and other departments for smooth cross-functional operations.
- Identify opportunities for automation, process improvement, cost optimization, and productivity enhancement.
- Handle operational issues, escalations, and customer/client concerns effectively.
- Conduct regular team meetings,



performance reviews, and process audits.
- Support business expansion and implementation of recent processes, services, or projects.

Required Skills & Competencies

- Strong leadership and team-management skills.
- Excellent organizational and time-management abilities.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Strong client and stakeholder management skills.
- Ability to manage multiple priorities and work under deadlines.
- Good knowledge of MIS, reporting, and performance management.
- Proficiency in MS Excel, PowerPoint, Word, and relevant business/ERP tools.
- Process-oriented mindset with a focus on continuous improvement.
- Strong decision-making and negotiation skills.

Qualification & Experience

- Bachelor's degree in Business Administration, Operations, Management, or a related field.
- MBA/PGDM in Operations or Management will be an added advantage.
- 5–10 years of relevant experience, preferably in operations, consulting, professional services, or a similar business environment.
- Prior experience managing teams and handling multiple operational functions is preferred.

Key Performance Indicators (KPIs)

- Operational efficiency and productivity.
- Timely delivery of projects/services.
- Team performance and employee productivity.
- Client satisfaction and issue-resolution turnaround time.
- Cost control and resource utilization.
- Process compliance and implementation of SOPs.
- Revenue/business-support contribution.
- Process improvement and automation initiatives.

What We Offer

- Opportunity to work in a growing professional environment.
- Leadership and career-growth opportunities.
- Performance-based incentives, where applicable.
- Exposure to diverse clients, projects, and business functions.
- Team-oriented and professional work culture.

To Apply: Please share your updated CV at [email protected] Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operations Manager (Dehradun)
🏢 Brand Accord
📍 Dehradun