Role & responsibilities

Were Hiring | BPO Operations Manager / Assistant Manager

Company: Cyfuture India Pvt. Ltd.

Location: Noida / Surat

Experience: 3+ Years in BPO Operations

Preferred candidate profile

Were looking for an experienced BPO Operations Manager / Assistant Manager who can take ownership of day-to-day operations, manage teams, and ensure the process runs smoothly.

What you’ll be doing

Managing day-to-day BPO operations and team performance

Handling and motivating teams to achieve targets

Tracking KPIs such as AHT, CSAT, FCR, SLA, Productivity and Quality

Handling escalations and resolving operational issues

Working closely with HR, Training, Quality and MIS teams

Monitoring attendance, productivity and team performance





Preparing and reviewing MIS and performance reports

Coordinating with clients and internal stakeholders

Identifying process gaps and working on improvements

What we’re looking for

3+ years of BPO Operations experience

Experience in team handling and people management

Valuable understanding of BPO processes and KPIs

Strong communication and problem-solving skills

Experience in handling escalations and client coordination

Good knowledge of Excel and MIS reporting

Ability to work in a target-driven environment

Contact Person : HR Avanish ( (phone hidden) )

📌 Operations Manager (Noida)
🏢 Cyfuture
📍 Noida