Build the Operating System of One of India's Fast-Growing Retail Networks.

We're looking for a high-impact operations leader who doesn't just manage stores but builds systems that help hundreds of stores perform consistently. This is a leadership role for someone who enjoys creating structure, driving accountability, improving profitability, and building scalable operating excellence across a large retail network. If you're passionate about transforming retail operations through robust governance, SOPs, data-driven reviews, and execution discipline, we'd love to meet you.

Operational Excellence

- Build and institutionalize Standard Operating Procedures (SOPs) across all key business functions.
- Standardize business processes to improve execution, consistency, and operational efficiency.
- Drive organization-wide compliance and operational discipline.

Business Governance & Performance Reviews
- Establish a structured weekly and monthly business review cadence across all functions.
- Create meaningful performance dashboards and management reporting systems.
- Track business KPIs and ensure timely corrective actions.

Store Performance & Profitability
- Drive store performance with a sharp focus on profitability, productivity, capital efficiency, and operational excellence.
- Improve execution standards across the retail network through structured reviews and performance interventions.
- Strengthen accountability across Regional, Zonal, Area, and Store Management teams.

New Store Governance
- Own the operational governance framework for new store expansion.
- Lead site evaluation, operational readiness, pre-launch compliance, and post-launch performance reviews.
- Ensure every new store launches successfully with the right operational foundation.

Cross-Functional Leadership
- Partner closely with Finance to monitor operational metrics while Finance retains ownership of financial controls and statutory compliance.
- Collaborate with HR, Supply Chain, Sales, Marketing,



and other functions to improve business execution.
- Design and implement a clear decision-making and approval framework that eliminates delays and improves organizational agility.

Compliance & Retail Standards
- Ensure consistent adherence to store hygiene, staffing norms, SOP compliance, operational audits, and retail excellence standards across the network.
- Build a culture of ownership, accountability, and continuous improvement.

______________ What Success Looks Like in the First 90 Days

SOPs documented, approved, and implemented across at least three priority departments.

A structured weekly and monthly review mechanism operating independently across the business.

A consolidated business performance dashboard presented regularly to leadership.

A clear decision-rights and approval framework designed and submitted for executive sign-off.

Improved operational discipline and accountability across field and store management.

______________

Who We're Looking For

We're seeking a leader who combines operational depth with strategic thinking. Preferred Experience

- 8 to 15 years of experience in Retail Operations, with at least 5 years leading multi-store operations (100+ stores or equivalent scale).
- Prior experience in Mobile Retail or Consumer Electronics Retail will be a strong advantage.
- Proven ownership of store profitability not just revenue growth.
- Hands-on experience building SOPs, governance models, operational review systems, and field accountability frameworks from the ground up.
- Robust experience managing Regional, Zonal, Area, and Store Management teams.
- Excellent analytical skills with the ability to interpret store performance, inventory, productivity, and operational data to drive business decisions.
- A leader who is execution-focused, process-oriented, and capable of influencing cross-functional teams.

Direct reporting line to the CEO, Opportunity to design and own the operating backbone of a 150+ store retail chain during a high-growth phase. Note: Only Male Candidates.

Age: Not more than 50 Years.

📌 Operations Head / COO - Retail Operations. (Hyderabad)
🏢 B New Mobiles
📍 Hyderabad