Experience: 2 to 4 years in operations, customer service or HR administration

Reporting: Assistant Manager Business Operations MIS and Coordination

Role purpose and primary objective

Keep daily work, customer requests, people records and office coordination moving through accurate systems, timely escalation and respectful service.

Key responsibilities and measures

Responsibility

Track tasks, customer requests, complaints and pending items in CRM or ERP.

Coordinate recruitment, joining, attendance, leave, employee files and basic HRMS records.

Prepare daily and weekly pending-ageing reports and escalate missed deadlines.

Maintain document naming, filing, version status and approved access rules.

Support meetings, internal communication and customer updates without hiding problems.





KPI or evidence

Pending items updated daily; no silent ageing

Customer response and closure turnaround time

Attendance and employee-file accuracy

Joining and onboarding checklist completion

MIS submitted on time with reconciled data

Technical and functional skills

Required skill

CRM or ERP task tracking

HRMS and office administration

Excel or Google Sheets

Customer complaint handling

Document control and email writing

Mandatory criteria

Calm communication, confidentiality, process discipline and ability to work across functions.

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