Key Responsibilities

- Own and continuously improve the Zoho CRM, Creator and related ecosystem, with a focus on simplification, scalability, data quality, and user experience.

- Review existing CRM/Creator architecture and redesign processes, forms, workflows, modules, and integrations where required.

- Build and enhance automation, workflows, APIs, custom functions and integrations using tools such as Deluge and other technologies.

- Identify and build AI Agents, GenAI and intelligent automation use cases to eliminate manual processes and improve productivity.

- Partner with business teams to understand pain points and convert them into technology-led solutions.

- Drive integration across Zoho and other enterprise systems to create a connected and efficient operating environment.

- Develop dashboards, reports, controls and data solutions to improve Revenue Operations visibility and decision-making.

- Evaluate new Zoho and emerging technology capabilities and proactively identify opportunities for improvement.

- Work closely with stakeholders and technology teams to drive implementation,



adoption and continuous improvement.

Experience & Skills

- 8- 12 years of experience in Business Systems, Revenue Operations, Digital Transformation, Automation, CRM, or similar roles.

- Strong hands-on experience with Zoho CRM / Zoho Creator or comparable platforms.

- Valuable understanding of CRM architecture, workflows, APIs, integrations and databases.

- Hands-on coding experience in Deluge, SQL, Python, JavaScript or similar is preferred, but not mandatory.

- Experience building AI Agents, GenAI solutions, automation or intelligent workflows is a strong advantage.

- Strong problem-solving skills with the ability to simplify complex processes and systems.

- Ability to independently take a requirement from business problem solution design build implementation.

- Strong stakeholder management and communication skills.

- Experience in Digital, Media, Advertising, SaaS or B2B environments is a plus.

📌 Manager - Business Systems & Automation (Mumbai)
🏢 M/s Alphatec Audio Video
📍 Mumbai