We are looking for an experienced Logistics Operations Manager to oversee day-to-day logistics operations, coordinate with vendors and internal teams, and ensure efficient and timely execution of operational activities.
Key Responsibilities
1. Team Management & Operational Oversight
- Lead, manage, and guide the logistics team by setting daily priorities, monitoring performance, reviewing deliverables, and resolving operational bottlenecks.
- Ensure zero untracked orders and maintain delivery TAT standards across both sales channels.
- Review daily shipment tracking reports submitted by the logistics executive and take immediate action on delays, exceptions, and pending deliveries.
- Monitor overall operational efficiency and ensure smooth coordination across all logistics activities.
2. Escalation Management & Claims
- Take ownership of all operational escalations, including delayed deliveries, missing shipments, damaged goods, and logistics partner disputes.
- File, manage, and follow up on insurance claims for lost or damaged shipments, ensuring end-to-end resolution.
- Coordinate with logistics partners to resolve escalations within defined SLAs.
- Maintain a comprehensive escalation log covering issue types, responsible parties, resolution timelines, and final outcomes.
- Identify recurring operational issues and share insights and recommended process or policy improvements with management.
3. Logistics Vendor & Partner Management
- Manage relationships with all logistics partners, including rate negotiations, commercial terms, and service-level agreements (SLAs).
- Evaluate and select logistics vendors based on cost efficiency, service coverage, delivery performance, and reliability.
- Cross-verify logistics invoices against agreed rate cards and contractual terms to ensure billing accuracy.
- Monitor and analyse delivery performance, service quality, and operational efficiency across all logistics partners.
- Identify opportunities to optimise logistics costs and improve partner performance.
4. Finance Coordination & Reporting
- Reconcile monthly logistics expenses and ensure accurate tracking of shipping costs.
- Reconcile COD remittances received from logistics partners against delivered orders and identify any discrepancies.
- Coordinate with the finance and accounts teams to resolve billing issues, payment mismatches, and outstanding remittances.
- Prepare and submit regular logistics performance, cost, and reconciliation reports to management.
- Ensure timely follow-up on pending invoices, credit notes, claims, and financial disputes.
Requirements
- 4–5 years of relevant experience in Operations, Logistics, Supply Chain, or a related field.
- Previous experience in a managerial or team-handling role will be preferred.
- Strong vendor management, coordination, and negotiation skills.
- Good analytical, problem-solving, and decision-making abilities.
- Strong knowledge of MS Excel / Google Sheets and MIS reporting.
- Ability to manage multiple activities, priorities, and deadlines.
- Experience in logistics, courier, transportation, or e-commerce operations will be an advantage.
- Good communication and interpersonal skills.
What We Offer
- Attractive salary package
- Performance-based incentives
- Career growth opportunities
- Exposure to end-to-end logistics and supply chain operations
- Professional and cooperative work environment
If you are interested and meet the above requirements, please apply by sending your resume and portfolio to
[email protected] Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Calicut, Kerala 673004: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Logistics Operations: 4 years (Preferred)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
📌 Logistics Operations Manager (Kozhikode)
🏢 Shipflick.io (De Officium Private
📍 Kozhikode