- Manage last-mile delivery operations and daily dispatch activities.
- Coordinate with delivery associates and field staff.
- Monitor shipment movement and delivery status.
- Ensure timely and accurate delivery of customer orders.
- Resolve delivery-related issues and customer concerns.
- Track operational performance and delivery metrics.
- Maintain delivery records and operational reports.
- Support route planning and manpower allocation.
- Monitor loading, unloading, and shipment dispatch processes.
- Communicate with hub managers and operations teams for smooth workflow.
- Ensure compliance with company policies, safety standards, and service-level agreements (SLAs).
- Contribute to improving operational efficiency and customer satisfaction.