- Handle and respond to client complaints professionally and promptly.
- Understand client concerns and coordinate with the concerned departments for resolution.
- Maintain proper records and documentation of complaints and resolutions.
- Prepare complaint-related letters, reports, notices, and other legal documentation.
- Follow up on pending complaints and ensure timely closure.
- Maintain confidentiality of client and company information.
- Escalate complex or sensitive matters to the appropriate senior/legal authority.
- Ensure proper filing and maintenance of legal and complaint-related documents.
- Coordinate with clients and internal teams regarding complaint-related matters.