Key Responsibilities

- Lead and manage the offshore Enablement team, providing coaching, mentoring, and performance management.

- Oversee learning operations, administration, governance, reporting, and enablement activities supporting UK Learning.

- Manage workload allocation, capacity planning, and resource utilization across multiple workstreams.

- Ensure delivery against agreed service levels, quality standards, and timelines.

- Act as the primary escalation point for operational and service-related issues.

- Drive continuous improvement initiatives to enhance operational efficiency and stakeholder experience.

- Partner with global stakeholders to understand business requirements and drive successful outcomes.

- Support governance, compliance, process improvements, reporting, and data management activities.

Must Have Skills

- Strong Learning Operations / Learning & Development Operations experience.





- Proven experience in leading and managing teams.

- Experience working in an offshore or global delivery model.

- Strong stakeholder management experience across global teams.

- Experience in service delivery and operational management.

- Excellent verbal and written communication skills.

- Experience in workload management, resource planning, and capacity management.

- Solid analytical and problem-solving abilities.

Preferred Skills

- Experience in HR Operations, Learning & Development, Shared Services, GCC, or Professional Services environments.

- Exposure to governance, audit, compliance, and reporting frameworks.

- Knowledge of LMS platforms and reporting tools.

- Exposure to Process Improvement methodologies such as Lean or Six Sigma

📌 Learning And Development Operations Specialist (Bengaluru)
🏢 AMS
📍 Bengaluru