L2 Operations Engineer – Data Tribe

Level 2 operations role for data and analytics platforms.

Support level

L2 Operations

Domain

Data & Analytics Platforms

Scope

Power BI, Snowflake, Tableau, Platform Access, Licences & Stability

Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and escalate to L3 when needed.

Process

- End-to-end incident management, from L1.5 escalation to closure.
- Fix L2 production break-fix issues. Escalate to L3 with findings.
- Analyse application stability and tune performance.
- Manage user access to data platforms.
- Track software licences and expiry dates.
- Work with admin teams on user, space and server patch queries.
- Join RCA and Defect Elimination Plan (DEP) reviews.
- Keep ServiceNow tickets current, with transparent resolution and closure notes.
- Update SOPs and knowledge-base articles.
- Work with Database, Hosting, IDAM and Network on cross-tower issues.

Technology / Tool

Fivetran, AWS Glue, Airflow, Snowflake, DBT, Power BI, Tableau, Informatica MDM,



Datadog, AWS CloudWatch, Terraform, GitHub, ServiceNow, Jira, Google BigQuery, Databricks, MCP.

Technologies

- Business intelligence and analytics platforms
- SQL and relational databases
- Application stability and performance tuning
- User access, space and licence management
- Data pipelines and ETL
- Python scripting

Experience

- 12 Years of L2 data platform support experience
- 24x7 support environment
- Tableau or Power BI administration: access, data sources and refresh failures
- Production break-fix and escalation
- Licence and access management
- Working SQL knowledge
- ITSM incident, problem and change processes
- Clear written and spoken English

Certifications

- Microsoft PL-300 (Power BI Data Analyst)
- Tableau Desktop or Server certification
- Snowflake SnowPro Core*
- DBT and Fivetran certification*
- Snowflake SnowPro Advanced: Administrator

📌 Lead Data Engineer (Gurugram)
🏢 Xebia
📍 Gurugram