:

- 24/7 shift support for production systems, including bank support.

- Monitoring and response management.

- Incident management, including ticket logging, classification, and prioritization

- End-to-end Root Cause Analysis (RCA).

- Proactive health checks and remediation for applications and infrastructure.

- Following defined SOP and escalation matrix.

- Analysing transaction and application logs.

- Monitoring application server memory and hard disk status.

- Communicating issues found in the settlement process.

- Issue reporting.

- Coordinating with respective teams for DR drills, patching, certificate changes, and network change activities.

- System Monitoring.

- Online application monitoring and reporting.

- Back-office settlement verification and reporting.

If interested, please fill the below Google Form for next level process:

https://docs.google.com/forms/d/e/1FAIpQLSenJSCAe9h1-sg_JqzJhgb1CLzggePRKZEBxyRY-emN8FaWRA/viewform?usp=dialog

📌 Support Engineer (Hyderabad)
🏢 UNIFY TECHNOLOGIES
📍 Hyderabad