Junior Manager / Assistant Manager - Customer Service & Supply Chain Chennai

Job Purpose:

The Junior Manager / Assistant Manager - Customer Service & Supply Chain will be responsible for managing customer service operations, demand planning, production scheduling, inventory management, and dispatch execution for Tier-1 customers. The role will ensure seamless coordination between customers and internal cross-functional teams to achieve delivery commitments, optimize inventory, support SIOP processes, and drive operational excellence across the supply chain.

Key Responsibilities:

- Customer Service & Relationship Management: Manage day-to-day operational interactions with Tier-1 customers, ensuring timely response to customer requirements, schedule changes, demand fluctuations, and delivery-related escalations. Build strong customer relationships through proactive communication and issue resolution.
- Production Planning & Scheduling: Develop and execute final assembly production schedules based on customer demand, EDI schedules, and rolling forecasts. Coordinate closely with manufacturing, materials, quality, and logistics teams to ensure plan adherence and on-time order fulfillment.
- Sales, Inventory & Operations Planning (SIOP): Lead monthly SIOP activities covering demand planning, supply planning, inventory review, and capacity alignment. Collaborate with cross-functional teams to identify gaps, mitigate risks, and balance demand and supply requirements.
- Inventory & Warehouse Management: Monitor Finished Goods (FG) and Raw Material inventory across plant and third-party warehouse locations. Ensure inventory accuracy, compliance with stocking policies, effective inventory utilization, and adherence to safety stock requirements.




- EDI Schedule Management: Review, validate, and update customer EDI schedules on a weekly basis. Communicate revised demand plans to production and procurement teams to support accurate planning and execution.
- Dispatch & Logistics Coordination: Manage customer dispatch planning, transportation coordination, delivery schedules, and shipping documentation. Ensure achievement of On-Time Delivery (OTD) targets and smooth execution of daily dispatch activities.
- Performance Reporting & MIS: Generate and publish key supply chain performance reports covering demand trends, production adherence, inventory performance, customer service metrics, and delivery performance. Provide actionable insights to support management reviews and decision-making.
- Forecast Tracking & Waterfall Analysis: Maintain and analyze waterfall reports to monitor forecast changes, demand variations, and schedule movements. Identify significant deviations and engage stakeholders to improve forecast accuracy and planning effectiveness.
- Obsolescence Risk Management: Monitor demand trends to proactively identify obsolescence risks. Coordinate with customers and internal teams to develop mitigation plans, inventory recovery actions, and stock disposition strategies.
- FG Stock Monitoring & Coverage Management:



Track customer Finished Goods inventory coverage and ensure optimal stock levels are maintained in line with agreed service levels. Manage inventory buffers to support uninterrupted customer supply while minimizing excess stock.

Qualifications, Skills & Experience

- Experience: At least 7 - 10 years of experience in Customer Service, Supply Chain Management, Production Planning, or Logistics within the automotive industry, preferably supporting Tier-1 customers.
- Education: Bachelors degree in engineering, Supply Chain Management, Logistics, Operations Management, or related disciplines.
- System Proficiency: Robust working knowledge of SAP ERP systems (MM/PP/SD), EDI processes, demand planning tools, inventory management systems, and advanced MS Excel.
- Planning Expertise: Strong understanding of production planning, inventory control, dispatch management, warehouse operations, and SIOP processes.
- Customer Management: Proven ability to manage customer relationships, coordinate across multiple stakeholders, and handle delivery-critical situations effectively.

Critical Experiences Required to be Ready for this Job

- Experience in automotive customer service, supply chain planning, or operations management.
- Hands-on exposure to demand planning, production scheduling, inventory management, and logistics coordination.
- Experience working with EDI schedules, customer forecasts, and dispatch management processes.
- Strong verbal and written communication skills with customer-facing experience.
- Proficiency in MS Office applications, particularly Excel and PowerPoint.

Additional Information

- Work Location: Chennai
- Travel: Limited travel based on customer and business requirements.

📌 Junior Manager / Assistant Manager - Customer Support - Supply Chain (Chengalpattu)
🏢 Visteon
📍 Chengalpattu