Role & responsibilities

IT SUPPORT L2 / DESKTOP SUPPORT ENGINEER L2

Client: SGS India Pvt. Ltd.

Job Location: Ahmed Plaza, Beretena Agrahara, Hosur Main Road, Begur Hobli, Bangalore 560100, Karnataka

Experience: 3–5 Years

CTC: 3.5 – 4.5 LPA

Notice Period: Immediate to 10 Days Only

Interview Process: Virtual Round + Face-to-Face Round

Work Location: Bangalore

SGS India Pvt. Ltd. is looking for an experienced IT Support L2 / Desktop Support Engineer L2 to manage and support IT operations at the Bangalore location. The ideal candidate should have strong hands-on experience in Active Directory, Microsoft 365/O365 administration, desktop support, network troubleshooting, VIP user support and IT operations management. The candidate will also act as the SPOC for the location and ensure smooth day-to-day IT operations.

- Provide L2 technical support for desktops, laptops, applications, peripherals and IT infrastructure.
- Perform Active Directory (AD) administration including user accounts, password resets, groups and

access-related activities.
- Manage and troubleshoot Microsoft 365 / O365 user and tenant-related issues.
- Provide Windows desktop and endpoint support.
- Troubleshoot LAN, WAN, connectivity and basic firewall-related issues.
- Provide VIP / Executive user support with strong focus on response time and customer experience.




- Diagnose and resolve hardware, software, network and application-related issues.
- Act as the Single Point of Contact (SPOC) for IT support at the location.
- Coordinate with central IT, network, security, application and external support teams.
- Handle technical escalations and ensure timely closure of incidents and service requests.
- Maintain documentation of incidents, troubleshooting activities and IT assets.
- Support user onboarding/offboarding, access management and day-to-day IT operations.
- Ensure adherence to IT support processes, security policies and SLA requirements.
- Deliver excellent technical and customer-handling support to end users.

Preferred candidate profile

- Strong knowledge of Windows Desktop/Laptop Support.
- Hands-on experience with Active Directory (AD).
- Good knowledge of Microsoft 365 / O365 Administration and Troubleshooting.
- Knowledge of LAN, WAN, TCP/IP, DNS, DHCP and basic networking.
- Basic understanding of Firewall and network troubleshooting.
- Experience in VIP / Executive User Support.
- Solid troubleshooting and problem-solving skills.
- Good knowledge of IT hardware, peripherals and software troubleshooting.
- Experience handling users and technical escalations.
- Excellent communication and customer-handling skills

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