We are seeking an experienced Application Support & Service Delivery Lead to manage and optimize application support operations while ensuring high-quality service delivery across business-critical applications. The role involves leading incident, problem, and change management processes, driving SLA compliance, managing major incidents and escalations, and collaborating with cross-functional teams to ensure application availability and performance.

The ideal candidate will have strong experience in ITIL-based service management, production support, stakeholder management, ServiceNow or similar ticketing tools, and leading support teams in a quick-paced environment. The candidate should be capable of driving continuous service improvement initiatives, reducing recurring incidents, improving MTTR, and ensuring a seamless user experience.

Key Responsibilities:

- Lead Application Support and Service Delivery operations.
- Manage Incident, Problem,



and Change Management processes.
- Ensure SLA/KPI compliance and service excellence.
- Handle major incidents, escalations, and RCA activities.
- Drive service improvement and operational efficiency initiatives.
- Coordinate release deployments and HyperCare support.
- Manage stakeholder communication and service governance.
- Lead and mentor support teams while ensuring high customer satisfaction.

Desired Experience:

- 12-14 years of experience in Application Support, Service Delivery, or IT Operations.
- Strong knowledge of ITIL processes and service management frameworks.
- Experience with ServiceNow or similar ITSM tools.
- Proven experience in managing production support environments.
- Excellent communication, leadership, and stakeholder management skills.

📌 IT Application Support & Service Delivery Lead (Bengaluru)
🏢 Simtech IT Solutions
📍 Bengaluru