- Role Purpose: Manage and maintain information technology (IT) systems, hardware, software, and networks specifically dedicated to or utilized within the Outpatient Department.
- Reports To: IT Manager / Hospital Administrator / Head of OPD Operations.
- Key Goal: Ensure zero downtime for OPD check-in kiosks, electronic medical record (EMR) terminals, and queue management systems.

Core Responsibilities:

- System & Network Maintenance
- Hardware Upkeep: Maintain computers, printers, barcode scanners, and touch-screen kiosks in OPD registration and consultation rooms.
- Network Support: Troubleshoot local area network (LAN), Wi-Fi, and server connectivity issues affecting OPD billing and doctor desks.
- Software Management: Ensure smooth operation of the Hospital Information System (HIS) and Electronic Health Record (EHR) software modules used in the OPD.
- User Support & Helpdesk
- First-Line Support: Resolve technical complaints from doctors, nurses, and front-desk staff regarding system log-ins, printing prescriptions, or data entry errors.
- Staff Training:



Onboard new medical and administrative staff on how to use OPD software platforms and digital token systems.
- Data & Patient Flow Management
- Queue Systems: Monitor digital queue management and display boards to ensure patients move efficiently from registration to consultation.
- Data Backups: Coordinate regular backups of daily OPD patient logs, appointments, and billing records.
- Reporting: Generate daily and weekly reports on OPD patient volume, wait times, and system usage for hospital management.

Preferred candidate profile

- Education: Bachelors degree in Information Technology, Computer Science, Health Informatics, or a related field.
- Experience: 2 to 4 years of experience in IT support, preferably within a hospital or healthcare environment.

- Skills:
- Robust knowledge of Windows operating systems and local networks.
- Familiarity with Hospital Information Systems (HIS) or Electronic Medical Records (EMR).
- Good problem-solving and communication skills to assist non-technical medical staff.

📌 IT Administration Assistant (Katihar)
🏢 Staff Plus Hr Services
📍 Katihar