Job Title Customer Care Executive – US Restaurant Order Taking Process

Company: Piezel Infotech LLP.

Location: Gurgaon, Haryana (On-site)

Process: US Voice – Customer Service (Restaurant Order Taking)

Job Summary

Piezel Infotech is seeking experienced, enthusiastic, and dedicated Customer Care Executives to join our growing team for a US-based restaurant order-taking voice process. The ideal candidate will have prior experience in international voice processes, possess excellent communication skills, and be comfortable working in night shifts.

Key Responsibilities

> Handle food orders for the customers.

> Accurately take customer orders and enter them into the system.

> Ensure high-quality customer experience by addressing customer queries or concerns promptly and professionally.

> Should follow Customer-centric approach.

> Meet performance metrics including call quality, order accuracy, and customer satisfaction.

> Collaborate with team leads and supervisors to improve processes and performance.

Requirements: Verbal communication skills in English.

Minimum qualification: Graduate or Undergraduate (any stream).





Comfortable working in US night shifts (1:30 AM – 10:30 AM IST). Strong listening skills and attention to detail.

Must be a team player with a positive attitude.

Compensation & Benefits:

Salary: Up to ₹25,000/month (based on experience and performance)

Attractive weekly incentives

PF and Health Insurance benefits

Meal allowance of ₹2,000/month

Both-side cab facility

Opportunity to work in a fast-growing, employee-friendly environment

Work Schedule:

Shift Timings: 1:30 AM to 10:30 AM IST (Night Shift)

Working Days: 6 days a week

Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Perks

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Application Question(s):
- How much will you rate yourself in communication?
- Total years of experience in International Voice process
- How many years of experience you hold in handling US customers over call

Experience:
- International customer support: 1 year (Required)

Location:
- Gurugram, Haryana (Required)

Shift availability:
- Night Shift (Preferred)

Work Location: In person

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