Handle inbound and/or outbound international customer calls . Communicate professionally with customers from international markets. Understand customer queries and provide accurate resolutions. Maintain a high level of customer service and call quality .
Follow defined process guidelines, scripts, and compliance requirements. Record customer interactions and update information in the CRM/system. Resolve customer complaints and escalate complex issues when required.
Meet assigned quality, productivity, AHT, and customer satisfaction targets . Maintain proper call etiquette and skilled communication. Coordinate with internal teams for timely resolution of customer issues.
📌 International BPO Executive (Noida)
🏢 TaskUs India Private
📍 Noida
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