Inside Sales Specialist

Location: Gurugram, Haryana, India

Experience: 2–4 years

Thehirehub.AI is supporting Vetic for this particular mandate

About the Company

Vetic is building human-grade pet healthcare across India by bringing trusted medical care, preventive wellness, grooming, diagnostics, and everyday pet essentials together in one connected experience. Our goal is to make high-quality pet care more accessible, convenient, and dependable for families. Through veterinary consultations, advanced diagnostics, grooming services, and 90-minute home delivery for pet essentials, we support customers across important moments in their pets’ lives. The business has already served more than 2,00,000 pets through a growing network of 60+ centres and is expanding rapidly. Our teams combine customer empathy, clinical quality, operational speed, and technology to make pet healthcare easier to access and simpler to manage.

Joining

Vetic means helping shape a category while creating better outcomes for pets and the people who care for them.

About the Role

As an Inside Sales Specialist, you will own the conversion journey from the first customer inquiry to a confirmed booking or purchase. You will manage inbound and outbound calls, understand each pet parent’s needs, and recommend appropriate wellness services, medical consultations, products, or healthcare packages. Your work will directly influence revenue, customer trust, repeat usage, and access to timely pet care.

Success means consistently achieving daily, weekly, and monthly targets while maintaining accurate CRM records and delivering a helpful, human customer experience. You will handle objections with confidence, follow up with discipline, and coordinate information clearly so customers can take the next step. This is an onsite role in Gurugram with 10-hour shifts across six days a week, suited to an energetic, goal-oriented sales professional who enjoys measurable ownership.

Key Responsibilities

- Convert inbound and outbound leads into confirmed consultations, wellness bookings, product purchases, and healthcare package sales through structured, customer-focused conversations.
- Diagnose customer needs by asking relevant questions about the pet, urgency, service requirement, and preferences, then recommend the most suitable Vetic solution.
- Own daily, weekly, and monthly sales outcomes by prioritising high-intent opportunities,



following up consistently, and moving prospects through the funnel toward closure.
- Manage every interaction accurately in the CRM, maintaining complete notes, next steps, outcomes, and pipeline visibility for effective follow-through and reporting.
- Build trust with pet parents by communicating clearly, explaining value, addressing concerns, and creating a smooth path from inquiry to service fulfilment.
- Handle objections professionally by identifying the underlying concern, presenting relevant information, and protecting both customer confidence and commercial outcomes.
- Partner with clinical, operations, and customer experience teams to resolve service questions and ensure recommendations translate into reliable customer and pet outcomes.

Essential Skills & Technologies

- Bring at least two years of sales experience, with tele-sales, inside sales, contact-centre sales, or a comparable target-driven customer conversion background.
- Demonstrate strong verbal communication, persuasion, active listening, objection handling, and problem-solving skills across varied customer conversations.
- Use CRM systems consistently to record interactions, manage follow-ups, track opportunities, and maintain accurate pipeline and performance data.
- Work with discipline toward daily, weekly, and monthly goals while balancing conversion focus with a helpful and trustworthy customer experience.
- Stay resilient and organised in a high-volume calling environment, adapting recommendations and communication style to different pet-parent needs.
- Collaborate effectively with internal teams and communicate customer requirements clearly so bookings, products, and healthcare services are delivered as promised.

Additional Plus

- Experience selling healthcare services, wellness packages, consumer services, pet products, or other consultative offerings would help you understand needs-led conversion.
- Familiarity with sales dashboards, lead-management workflows, call-quality metrics, or structured follow-up cadences would help you ramp faster.




- Genuine interest in pets and empathy for pet parents would strengthen your ability to build trust during sensitive healthcare conversations.

What You'll Bring

- You bring at least two years of hands-on sales experience and a proven ability to move customer conversations toward explicit commercial outcomes. A tele-sales, inside sales, or call-centre sales background is especially relevant because you are comfortable managing volume, building rapport quickly, and following a structured conversion process.
- You communicate with confidence, listen carefully, and ask the right questions before recommending a service, product, consultation, or healthcare package. You remain persuasive without being pushy and can handle objections by connecting customer concerns to practical solutions.
- You are organised enough to maintain accurate CRM records, manage follow-ups, and keep opportunities moving while working toward daily, weekly, and monthly targets. You take ownership of results, learn from performance data, and respond positively to coaching.
- You are comfortable working onsite in Gurugram, completing 10-hour shifts across six days each week, and contributing energy to a fast-growing team. Most importantly, you care about creating helpful experiences for pet parents and better outcomes for their pets.

Why Join Us

- Help make human-grade pet healthcare more accessible while directly influencing how families discover and use consultations, diagnostics, grooming, products, and wellness services.
- Join a rapidly expanding business that has already served 2,00,000+ pets across 60+ centres, giving your sales work visible scale and meaningful customer impact.
- Build broad commercial capability in a high-energy setting where your ownership of conversations, conversions, and customer outcomes matters every day.

What We Offer

- A high-ownership sales role with clear daily, weekly, and monthly goals, where strong execution directly contributes to Vetic’s expansion and improved access to pet healthcare.
- The opportunity to work alongside sales, clinical, operations, and customer experience teams while building expertise in a fast-growing, customer-led pet healthcare business.
- An environment that values learning, disciplined follow-through, practical problem-solving, and empathy for pet parents and their pets.

📌 Inside Sales Specialist (Delhi)
🏢 TheHireHub.Ai
📍 Delhi