Company Description HelpRush, operated by Horfay Taqnia Private Limited, is a DPIIT-recognised startup that runs a real-time marketplace for local services. Built as infrastructure rather than a traditional call-center logistics model, HelpRush uses parallel dispatch technology to match jobs to qualified professionals in under five seconds, supported by patented dispatch architecture.

The platform enforces trust and competence through code, local identity verification, and a five-stage Skill Verification Engine, including supervised probation on initial jobs and automated risk and trust engines. HelpRush supports immediate jobs, scheduled appointments, and multi-day projects on a single ledger with escrowed milestones. The company is bootstrapped, based in Srinagar, Jammu & Kashmir, and recommended by the Directorate of Industries & Commerce, Kashmir as an onboarding pathway for PM Vishwakarma beneficiaries.

Role Description The Human Resources Manager will oversee end-to-end HR operations, including recruitment, onboarding, performance management, and employee relations for HelpRush’s on-ground and office teams. This full-time, on-site role in Srinagar involves designing and implementing HR policies, managing compliance with applicable labor regulations, and maintaining accurate HR records and documentation.

The Human Resources

Manager will support leadership in workforce planning, compensation and perks administration, and organizational development initiatives to align people practices with business goals. The role also includes facilitating training programs,



promoting a safe and inclusive workplace culture, and addressing employee concerns with confidentiality and professionalism. Collaboration with cross-functional teams (operations, product, support) is expected to ensure HR practices support the unique requirements of a real-time services marketplace.

Qualifications

- Experience in core HR functions such as recruitment, onboarding, performance management, and employee relations.
- Knowledge of HR policies, labor laws, and compliance requirements relevant to operations in India, preferably with exposure to startups or technology-driven businesses.
- Skills in conflict resolution, counseling, and fostering an inclusive, non-discriminatory work environment.
- Ability to design and implement HR processes, including HRIS usage, documentation, and data-driven reporting.
- Strong communication, interpersonal, and stakeholder management skills, with the ability to work closely with leadership and cross-functional teams.
- Experience in training and development, including identifying skill gaps and coordinating learning initiatives for diverse workforce groups.
- Organizational and time-management abilities to handle multiple priorities in a fast-paced, operationally intensive setting.
- Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced HR certifications or postgraduate studies are an advantage.
- Prior experience as an HR Manager or similar HR leadership role, ideally within a startup, marketplace, or service-based organization.

📌 Human Resources Manager (Srinagar)
🏢 HelpRush
📍 Srinagar