- Plan and conduct induction, onboarding and refresher training for housekeeping and soft service employees.
- Conduct classroom and On-the-Job Training (OJT) at client locations.
- Train employees on housekeeping SOPs, cleaning methods and service standards.
- Provide practical training on cleaning chemicals, equipment and machinery.
- Train employees on washroom hygiene, floor care, glass cleaning, carpet cleaning and waste management.
- Conduct training on PPE, workplace safety and safe chemical handling.
- Train employees on grooming, personal hygiene, discipline and workplace behaviour.
- Provide training on customer service and communication skills.
- Conduct site-specific training based on client requirements and scope of work.
- Identify training gaps through site visits, audits, client feedback and operational observations.
- Conduct employee competency assessments and practical demonstrations.
- Coordinate with HR and Operations teams to identify employees requiring additional training.
- Support new-site mobilisation and employee deployment training.
- Prepare training materials, presentations, checklists and toolbox-talk content.
- Maintain training attendance, assessment, OJT and training records.
- Prepare and submit monthly training reports and MIS.
- Conduct corrective and refresher training based on service complaints and audit findings.
- Monitor the effectiveness of training and recommend improvement actions.
- Ensure employees follow ACS SOPs, safety standards and client-specific procedures.
- Travel to different client locations as required.
- Support Operations in improving service quality, employee competency and client satisfaction.