: Home Loan Relationship Manager – Real EstatePosition

Home Loan Relationship Manager

Department

Sales / Customer Finance / Home Loan Desk

Industry

Real Estate

Experience

2–6 years in home loans, mortgage sales, banking, NBFC, housing finance, or real estate customer finance.

Job Summary

We are looking for a customer-focused and target-oriented Home Loan Relationship Manager to manage the home loan requirements of customers purchasing residential properties.

The role will be responsible for coordinating with customers, banks, NBFCs, and internal sales teams to facilitate the complete home loan process—from initial eligibility assessment and documentation through sanction and disbursement.

The candidate will also be responsible for building strong relationships with lending partners, improving loan conversion rates, and ensuring a smooth customer experience.

Key Responsibilities1. Customer Relationship Management

- Understand customers' home loan requirements and financial profiles.
- Explain available home loan options, eligibility criteria, interest rates, tenure, and documentation requirements.
- Assist customers in selecting suitable lending options based on their requirements.
- Maintain regular communication with customers throughout the loan process.
- Address customer queries and resolve loan-related issues promptly.

1. Home Loan Processing

- Manage the complete home loan journey from application to disbursement.
- Collect and verify required customer documents.
- Coordinate with banks/NBFCs for login, credit assessment, sanction, and disbursement.
- Track applications and ensure timely movement of files through different stages.
- Follow up on pending documentation, credit queries, legal/technical requirements, and sanction conditions.
- Ensure timely disbursement in coordination with the customer and internal teams.

1. Real Estate Sales Coordination

- Work closely with the property sales team to identify customers requiring home loan assistance.
- Attend customer meetings and property-site visits when required.




- Provide loan eligibility support to prospective buyers.
- Help sales teams understand customers' financing capabilities.
- Support the sales team in improving booking-to-disbursement conversion.
- Ensure loan-related concerns do not delay property transactions.

1. Bank & NBFC Relationship Management

- Maintain strong working relationships with banks and housing finance companies.
- Coordinate with relationship managers, credit teams, legal teams, and operations teams of lending institutions.
- Negotiate and facilitate preferential processing wherever applicable.
- Maintain an updated understanding of lender policies, products, rates, and eligibility criteria.
- Identify suitable lending partners for different customer profiles.

1. Loan Eligibility & Financial Assessment

- Conduct preliminary home loan eligibility assessments.
- Review customer income, employment/business profile, existing liabilities, credit history, and required loan amount.
- Calculate approximate eligibility and EMI requirements.
- Identify potential documentation or eligibility issues at an early stage.
- Recommend appropriate lender options based on customer profiles.

1. Documentation & Compliance

- Ensure accurate collection and submission of KYC, income, banking, property, and other required documents.
- Coordinate with internal legal/CRM teams and lenders for property-related documentation.
- Maintain proper records of loan applications and customer communication.
- Ensure all processes comply with applicable company and lender policies.

1. Sales & Business Development

- Achieve monthly targets for home loan applications, sanctions, and disbursements.
- Generate business through property sales leads, referrals, existing customers,



and lending partners.
- Track loan conversion ratios and identify opportunities to improve performance.
- Promote relevant financial products offered through approved lending partners.
- Develop relationships with customers and referral sources to generate repeat business.

Key Performance Indicators (KPIs)
- Home loan applications logged
- Sanction value
- Disbursement value
- Loan conversion rate
- Booking-to-loan conversion
- Average turnaround time
- Application-to-sanction ratio
- Sanction-to-disbursement ratio
- Customer satisfaction
- Pending application ageing
- Bank/NBFC partner productivity
- Monthly business achievement

Required Skills
- Strong knowledge of home loans and mortgage processes.
- Understanding of banking/NBFC lending practices.
- Good knowledge of home loan eligibility and documentation.
- Strong customer relationship and communication skills.
- Valuable negotiation and follow-up skills.
- Ability to coordinate with multiple stakeholders.
- Target-oriented and commercially driven approach.
- Good knowledge of MS Excel and CRM systems.
- Strong problem-solving and organizational skills.

Educational Qualification
- Bachelor's degree in Business Administration, Finance, Commerce, Marketing, or a related field.
- MBA/PGDM in Finance, Sales, or Marketing is an advantage.

Preferred Experience

Candidates with experience in

- Home loans / mortgage sales
- Banks and housing finance companies
- NBFCs
- Real estate developers
- Property sales support
- Loan processing / mortgage operations
- DSA / channel sales

will be preferred. Ideal Candidate The ideal candidate should have a strong understanding of home loans and real estate transactions, excellent relationships with banks/NBFCs, and the ability to guide customers through the financing process. They should be proactive, target-oriented, and capable of coordinating effectively between customers, sales teams, lenders, and internal departments.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 HOME LOAN RELATIONSHIP MANAGER (Bengaluru)
🏢 Stature Properties Private
📍 Bengaluru