Job DescriptionHelpdesk Support
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Provide end-user support – responding to chats as well as tickets entered into the IT Help Desk System. N
Open, resolve and closetickets in the IT Help Desk System. N
Escalate issues to other IT groups as appropriate. N
Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change: N
Desktop O/S – Windows /MacOS N
Microsoft Office (Outlook, Word, Excel, PowerPoint) N
Messaging supportn
Mobile Device support N
Software specific to N
Workstation virus protection N
Remote Desktopn
Spyware removal utilities N
Remote access support (VPN, VPN for RDP and RDS). N
Active Directory user and device administration. N
Workday connectivity and navigation, and name change support. N
Teleconference support,Teams and Zoom. N
Provide quotes to obtain approval for computer equipment purchases. N
Desktop, laptop and printer hardware support. N
Current workstation configurations and setup. N
Peripheral Support including the following: N




Local and network printers N
Mobile device configuration & support N
Limited server and network/router troubleshooting/support. N

nRequired Skills:
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Excellent troubleshooting and analytical skills N
Excellent communication(phone and in person) skills to effectively support end-users. N
Must have a 'can do' positive attitude. N
Must be able to fluently communicate in English (both verbal and written communication) N
Proficient with Windowsdesktop/laptop operating systems. N
Proficient with configurations and setup of PC's, printers and Mobile devices. N
Working knowledge of Windows network operating system and Active Directory and Azure/Entra. N
Knowledge of MS Office (i.E., Outlook, Word, Excel, PowerPoint, Teams). N
Experience with Help Desk software. N
Ability to work independently. N

nEducation:
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High School Diploma required N
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