About Our Client Our client offers the largest network of secure, scalable, and sustainable data centers in India to leading enterprises, hyperscalers, start-ups, SMEs and governments. They provide a platform of hyper connected state-of-the art core and edge data centers across 120+ locations.

Operations Excellence

- Ensure zero-downtime, 100% SLA adherence and unrelenting customer focus across all data centres.
- Prepare and own operational budgets (capex & opex) for the function and drive optimization initiatives including continuous PUE improvements.
- Drive efficient capacity planning of assets and manage their lifecycle including replacement.
- Establish/ refine Standard Operating Procedures (SOP), MOP, EOP, Whitepapers/ best practices, and ensure strict compliance, fostering a culture of operational excellence.
- Lead Physical Security Team to ensure best in class security of all data centre sites as per defined processes.
- Work closely with EHS team to implement EHS policies & procedures, training and awareness.
- Responsible for implementation of various ISO standards (including ISO 27001, 9001, 20001, 22001, 45001 etc) and global certifications.
- Lead Cyber Security of the Data Centre Assets.
- Frontend the audits by internal/ external auditors to demonstrate the strong compliance and governance.
- Participate actively and lead by example in initiatives, programs and campaigns around, ESG, EHS, Cyber Security etc - Responsible for risk management and mitigation as well as leading the response to crisis situations.
- Lead company's digitization journey to automate processes, improve predictability & optimize cost.
- Participate in vendor/ supplier selection process and manage their performance throughout the contract period.
- Plan and execute the rollout of operational teams, systems and vendors in new data centres. Ensure smooth handover from construction to operational phase of new data centres.

Customer / Stakeholder Management





- Build and maintain excellent relationships with our key customers and external stakeholders including parent company, critical facility management partners, equipment suppliers.
- Responsible for leading QBRs and other operational reviews and audits with our customers - Review and participate in new data centre design efforts by the Engineering Team and also support Construction Team in sharing customer/ market inputs - Lead the customer solutioning functions for incoming customer configuration (e.g. white space fitouts, deployment planning, cross-connects) - Collaborate with cross functional teams including Business Development, Products, Solutioning, Engineering, Construction, ESG, EHS, Finance & Compliances.

Team Management

- Manage a large pool of distributed on-roll & off-roll teams and drive them to achieve key goals & priorities.
- Lead by example and inspire a culture of operational excellence through strategic and hands on leadership.

The Successful

Applicant - Bachelor's or Master's Degree in Electrical, Mechanical Engineering or related discipline - At least 20 years of relevant work experience in managing large & distributed hyperscale data centre operations.

- Good knowledge in data centre operational excellence, engineering operations in service and operational management of critical MEP infrastructure, ITIL or similar frameworks, maintenance management, engineering and commissioning within data centres.
- In depth understanding of technical matters, mechanical and electrical systems, controls and monitoring aspects of a mission critical 24/7 data centre.
- Practical experience delivering business continuity, risk management, incident management, problem management and change management & control in a mission critical 24/7 workplace.
- Experience in people management, operating expense management, vendor management - Ability to be hands-on in leading during emergencies.
- Manage incident and problem resolution in the stakeholder communications.
- Excellent communication skills (written and spoken). What's on Offer - Opportunity to lead data centre operations for a leading company - Competitive salary and benefits package

📌 Head of Operations - Data Centers (India)
🏢 Michael Page
📍 India