Key Responsibilities

- ServiceNow Discovery (Mandatory):

Configure, manage, and troubleshoot ServiceNow Discovery (MID Servers, IP scans, patterns, IRE) to ensure automated and accurate CI mapping in the CMDB.

- Hardware Lifecycle Governance:

Manage EUC and Data Center hardware assets across procurement, tagging, stockroom replenishment, deployment, asset refresh, reclamation, and secure e-waste disposal.

- ServiceNow HAM & Data Integrity:

Administer ServiceNow HAM / HAM Pro, performing routine inventory reconciliations between discovered data and physical stock to resolve data variances.

- Audits & Governance:

Plan and execute periodic hardware audits, maintain asset risk registers, and develop operational SOPs and runbooks.

Required Qualifications

- 5+ Years of dedicated experience in Hardware Asset Management (HAM) and CMDB governance.

- Mandatory:

Hands-on expertise configuring and maintaining

ServiceNow Discovery and

ServiceNow HAM / HAM Pro

.

- Robust technical understanding of EUC hardware and Data Center infrastructure (servers, switches, storage).

- Certifications (Preferred):

ServiceNow CIS-Discovery, ServiceNow CIS-HAM, ITIL 4 Foundation, or IAITAM (CHAMP/CSAM).

📌 Hardware Asset Manager (Hyderabad)
🏢 Recro
📍 Hyderabad