Company Description Total Environment Building Systems Pvt Ltd is an architect-led Indian real estate and design company known for sensitively designed homes, a microbrewery, and a jazz theatre. Headquartered in Bangalore since 1996, the company has a strong track record of innovation in residential design and hospitality experiences.

Total

Environment pioneered concepts such as gardens with every home, regardless of floor level, and individually customized, fully furnished homes. Over nearly three decades, the company has delivered high-quality homes that blend design and craftsmanship, tailored to the lifestyles of modern families.

Its Windmills

Craftworks venue in Bangalore is a recognized destination for world-class jazz, craft beer, and intimate, hand-crafted guest experiences.

Role Description This is a full-time, on-site Guest Relations Executive role based in Hyderabad.

The Guest Relations

Executive will welcome and assist guests, manage check-ins and check-outs, and handle inquiries in person, over the phone, and via email. The role involves providing courteous and efficient customer service, coordinating reservations, and supporting reception desk duties such as maintaining records and managing visitor logs.

The Guest Relations

Executive will also collaborate with the sales and operations teams to promote services, handle feedback, resolve issues promptly, and ensure a seamless,



high-quality experience for every guest. Maintaining professional appearance, accurate information on facilities, and a calm, helpful demeanor during peak hours is essential.

Qualifications

- Candidates should possess strong Guest Relations and Customer Service skills, with a focus on creating positive, personalized experiences.
- Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and basic written correspondence.
- Candidates should possess Receptionist Duties capabilities, such as managing front desk operations, handling calls, scheduling appointments, and maintaining guest records.
- Candidates should possess Sales abilities, including upselling services, promoting offerings, and supporting revenue-generating initiatives.
- Relevant experience in hospitality, hotel front office, retail, or customer-facing roles is beneficial.
- Ability to work on-site in Hyderabad, including weekends or flexible shifts as needed.
- Strong interpersonal skills, qualified demeanor, and a calm approach to handling guest concerns.
- Basic computer literacy (email, reservation systems, MS Office) and proficiency in English; knowledge of additional languages is an advantage.
- A diploma or degree in hospitality management, business, or a related field is preferred but not mandatory with equivalent experience.

📌 Guest Relations Executive (Hyderabad)
🏢 Total Environment
📍 Hyderabad