As a Guest Relations Executive at Koala, you will be responsible for delivering exceptional guest experiences, managing guest interactions, and maintaining high standards of hospitality and service.

Key Responsibilities

- Manage guest check-in, check-out, queries, and special requests.
- Provide concierge support and ensure a seamless guest experience.
- Handle guest feedback and complaints professionally.
- Conduct pre-arrival checks, service audits, and maintain hygiene standards.
- Coordinate viewings, meetings, gifting, and other guest activities.
- Maintain guest records, databases, and reports.
- Coordinate with internal teams to ensure smooth service delivery.
- Assist in training staff on guest handling and service standards.

Skills & Qualifications

- Excellent English communication and interpersonal skills.
- Well-presented, polite, patient, and professional.
- Strong organizational and problem-solving skills.
- Ability to handle guests and complaints calmly.
- Degree/Diploma in Hospitality or Hotel Management.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Arpora)
🏢 Jaglax Homes
📍 Arpora