We are looking for a compassionate, qualified, and well-organized Front Desk Receptionist to join our Psychology & Mental Health Clinic. The receptionist will be the first point of contact for clients and will play an important role in creating a welcoming, respectful, and comfortable environment.

The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to handle sensitive client information with complete confidentiality.

Key Responsibilities

- Welcome clients and visitors warmly and professionally.
- Manage incoming calls, WhatsApp messages, emails, and appointment inquiries.
- Schedule, reschedule, and confirm appointments with psychologists and therapists.
- Maintain accurate client and appointment records.
- Handle client registration and basic administrative documentation.
- Coordinate with psychologists, therapists, and other clinic staff.
- Manage payments, invoices, and basic billing-related tasks.
- Maintain confidentiality and privacy of client information at all times.
- Ensure the reception and waiting area remains welcoming, organized, and professional.
- Follow up with clients regarding appointments when required.
- Handle sensitive or difficult situations calmly and respectfully.
- Support the clinic team with day-to-day administrative tasks.

Requirements




- Bachelor's degree or relevant qualification preferred.
- 1–3 years of experience in reception, front desk, healthcare, clinic, or customer service roles.
- Excellent verbal and written communication skills.
- Good English communication is required.
- Comfortable communicating with clients from different backgrounds.
- Strong organizational and multitasking abilities.
- Basic knowledge of MS Office, Google Workspace, and appointment-management systems.
- Professional, patient, empathetic, and approachable personality.
- Strong understanding of confidentiality and professional boundaries.
- Previous experience in a psychology, counselling, healthcare, or mental health setting will be an advantage.

Important Qualities We are looking for someone who is:
- Compassionate and non-judgmental
- Calm and patient
- Qualified and well-presented
- Respectful of client privacy
- Reliable and responsible
- Comfortable working in a sensitive mental health environment

What We Offer
- Supportive and professional work environment
- Opportunity to work alongside psychologists and mental health professionals
- Learning and professional development opportunities
- Career growth opportunities
- Competitive salary based on experience

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (Gurugram)
🏢 Mental Wellness Centre
📍 Gurugram