We are looking for a professional and customer-focused Front Desk Associate to join our Front Office Receptionist. Have at least one year of hotel front desk experience and are interested in providing friendly, effective service, we encourage you to apply.

Key Responsibilities

Greet guests upon arrival and ensure a smooth check-in/check-out process

Handle reservations, room assignments, and guest inquiries both in-person and over the phone

Maintain accurate guest records and process payments using the PMS

Coordinate with housekeeping and other departments to ensure guest satisfaction

Manage guest complaints or concerns promptly and professionally

Uphold the hotel's standards of service and professionalism at all times

Qualifications & Skills:

BHM

Minimum of 1 year experience in front office or guest service role in hospitality





Proficiency in hotel software/PMS (e.g., IDS)

Excellent communication and interpersonal skills

Professional grooming and a pleasant demeanor

Ability to multitask and remain calm under pressure

Willingness to work in shifts, including weekends and holidays

Benefits

Competitive salary

Staff meals

Career development and training opportunities

Supportive and team-oriented work culture

Job Type: Full-time

Pay: ₹10,238.22 - ₹23,274.15 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Durgapur)
🏢 GRAND ENTERPRISE
📍 Durgapur