Franchise Operations Executive– YKBI Pilates

Department: Operations

Organization: Yasmin Karachiwala Body Image (YKBI Pilates)

Job Purpose To oversee and streamline the day-to-day operations of YKBI Pilates studios, franchise locations, and the Teacher Training Course (TTC) Academy. The role involves monitoring studio performance, ensuring operational compliance, coordinating with franchise owners and internal teams, managing reporting systems, and supporting business growth through structured operational planning and execution.

Key Roles and Responsibilities

1. Franchise Operations & Management

* Oversee the day-to-day operations of franchise studios and ensure adherence to YKBI's operational standards and procedures.
- Conduct regular studio visits and operational reviews to assess performance, identify gaps, and ensure smooth functioning.
- Coordinate with franchise owners and studio managers to resolve operational challenges and improve efficiency.
- Monitor studio readiness, staffing, client experience, infrastructure, and equipment requirements.
- Ensure franchise teams follow standard operating procedures (SOPs) and reporting protocols.
- Maintain regular communication and follow up on pending operational issues.

1. Business Performance & Revenue Monitoring

* Monitor studio revenue, active clients, leads, trials, conversions, renewals, and client retention.
- Review daily studio reports, Daily Sales Reports (DSRs), and performance sheets.
- Track trainer occupancy, group class occupancy, and overall studio utilization.
- Identify gaps in revenue generation, lead management, and client follow-ups.
- Monitor franchise royalty payments, invoices, expenses, and receivables.
- Prepare performance updates and operational reports for management review.

1. Studio Visits & Operational Audits

* Conduct periodic studio visits to evaluate operational efficiency and compliance.
- Review front-desk operations, lead management, client records, scheduling, and trainer coordination.
- Assess hygiene, maintenance, equipment availability, studio presentation, and client experience.




- Identify operational gaps and coordinate with the relevant teams for resolution.
- Prepare detailed visit reports highlighting observations, pending tasks, and follow-up requirements.

1. Teacher Training Course (TTC) & Academy Operations

* Coordinate the planning and scheduling of TTC courses, including Anatomy, Mat, Reformer, and Chair modules.
- Monitor course enquiries, enrolments, lead follow-ups, and registration processes.
- Coordinate with trainers, faculty, and internal teams to ensure smooth course execution.
- Oversee the preparation, proofreading, and coordination of course manuals and training materials.
- Follow up on examinations, certification processes, and student-related requirements.
- Coordinate TTC marketing initiatives, enquiry automation, and student communication.
- Support the planning and execution of workshops and training programs.

1. Marketing & Business Development Coordination

* Coordinate with marketing and social media teams to support franchise-level promotional activities.
- Monitor lead generation, enquiry handling, trial bookings, and conversion follow-ups.
- Coordinate promotional campaigns, offers, workshops, and local marketing initiatives.
- Support franchise launches, studio events, and business development activities.
- Ensure marketing activities are aligned with operational requirements and brand guidelines.

1. Studio Launches & Project Coordination

* Coordinate the operational planning and execution of new studio launches and franchise initiatives.
- Prepare launch checklists and coordinate with internal teams, vendors, and franchise owners.
- Monitor the procurement and delivery of equipment, merchandise, marketing materials, and studio essentials.
- Coordinate event logistics,



setup requirements, and team responsibilities.
- Follow up on pending tasks to ensure timely completion and launch readiness.

1. Team Coordination & Communication

* Act as a coordination point between management, franchise owners, studio managers, trainers, and internal departments.
- Conduct follow-ups with relevant stakeholders to ensure timely completion of assigned tasks.
- Coordinate with HR on staffing requirements, recruitment, and onboarding-related activities.
- Support trainer scheduling, studio staffing, and operational resource planning.
- Maintain explicit communication and accountability across teams.

1. Reporting, Documentation & Process Improvement

* Maintain and review operational trackers, franchise performance sheets, and follow-up records.
- Ensure accuracy and consistency of studio data, client records, revenue reports, and lead sheets.
- Prepare daily task updates, studio visit reports, meeting summaries, and management reports.
- Track pending tasks, deadlines, and operational deliverables.
- Identify recurring process gaps and support the implementation of improved operational systems.

Key Performance Areas (KPAs)

- Operational efficiency and compliance across franchise studios.
- Accuracy and timely submission of studio reports and operational data.
- Revenue, client retention, lead conversion, and occupancy monitoring.
- Timely resolution of operational issues and completion of follow-ups.
- Successful coordination of TTC courses, studio launches, and events.
- Franchise owner and internal team coordination.
- Adherence to brand standards, SOPs, and reporting procedures.

Key Working Relationships

- Management and leadership team
- Franchise owners and studio managers
- Trainers and front-desk teams
- TTC faculty and students
- Marketing and social media teams
- HR, finance, vendors, and other internal departments

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks

- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Franchise Operations Executive- Pilates Studio (Bandra West)
🏢 yasmins body image
📍 Bandra West